Customer Service Representative

4 weeks ago

Ann Arbor, United States Tom Pelham - State Farm Insurance Agent Full time
Job DescriptionJob Description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.


Our Agency is one of the top-rated Agencies in the country This gives our team members a lot of opportunity for growth and advancement. We have had multiple team members move on to Agency and open their own State Farm office. We have also had team members promoted within our Agency, State Farm and our affiliates This is a great career opportunity A few things I love about this opportunity with our State Farm Agency:


Opportunity for advancement in position and pay. We have had multiple team members selected to open their own State Farm Agency We have had multiple team members advance within Agency and State Farm Corporate and it's affiliates. Our Agency has a proven track record for success.


Great Culture and Flexibility. If you are going to spend 40 hours a week of your life somewhere it has to have a great environment Our Agency has a great team culture. We work together and have a great time helping our clients We do a lot of team building events, promotions and bonuses


Great Compensation and opportunity- Our Agency offers a lot of opportunity for pay increases, bonuses and other incentives

We offer a multitude of products- Our Agency offers over 100 products and services. You will never get bored and always feel challenged The last thing you want in a career is to become stagnant. Our Agency provides opportunity to specialize in products and services that interest you and focus on products you are passionate about


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities

Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries, policy updates, and claims.

Policy Knowledge: Develop a deep understanding of insurance policies to provide accurate information and advice to clients.

Documentation: Maintain accurate and organized records of client interactions, policy changes, and claims.

Problem Resolution: Assist in resolving client concerns and issues promptly and effectively.

Client Retention: Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the agency.

Team Collaboration: Work collaboratively with the agency team to provide seamless service and support to clients.


Requirements

-Hard working and positive attitude

-Coachable- There is a lot to know

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Proficiency in using computer systems and software.

- Positive attitude and a genuine desire to help others.

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