Customer Service Representative I- Extended Hours 11am-8pm M-F

1 month ago

Fayetteville, United States First Bank Full time
Job DescriptionJob Description

SUMMARY: Extended Hours 11am-8pm Monday- Friday schedule that includes some Saturday and Holidays.

The position of Branch Customer Service Representative I (CSR I) is responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of CSR experience.

ESSENTIAL FUNCTIONS:

  • Assists consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
  • Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
  • Performs work that affects business operations to a substantial degree by making decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts, money markets, IRA’s and certificates of deposit for processing.
  • Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
  • May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
  • Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
  • Has authority to formulate, affect, interpret, or implement management policies and/or operating practices.
  • Issues official checks, traveler’s checks and gift cards.
  • Performs safe deposit duties by opening accounts, opening boxes, controlling access, assisting customers and processing affiliated reports.
  • Receives and processes stop payment and hold orders.
  • Performs account maintenance on a variety of accounts.
  • Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures.
  • Process non-post report for manager approval, processes credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders, and endorsement stamp orders.
  • Records, files, updates information and sorts mail or reports as required.
  • Gathers data and processes various reports.
  • Review NSF & overdraft reports, and other reports as assigned.
  • Answers telephones and directs callers to proper Bank personnel.
  • Processes DDA lines of credit and debit card applications, card ordering and file maintenance.
  • May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
  • Cross-trains less experienced branch personnel.
  • Type’s routine letters, reports and forms.
  • Maintains files, copies and faxes documents, and orders and distributes supplies.
  • Completes annual compliance courses.
  • Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
  • Adheres to all levels of our Service Excellence standards.
  • Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience could consist of reception or secretarial duties in a business environment.
  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  • Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
  • Excellent organizational and time management skills – ability to work with minimal supervision.
  • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Retail Customer Service Representative I- M-F 8-5, some holidays

    2 months ago

    Fayetteville, United States First Bancorp Full time

    The position of Retail CSR I provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position Customer Service, Customer Service Representative, Retail, Payment Processing, Service Manager, Representative

  • Customer Service Representative

    3 months ago

    Fayetteville, United States Navy Times Full time

    Customer Service Representative (Loan Consultant I) At a glance Location: US-NC-Fayetteville, NC Posted: 02/03/2022 Closing: 03/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their...

  • Customer Service Representative

    1 month ago

    Fayetteville, United States tapwage Full time

    BEST. JOB. EVER! - Minimal weekday hours required (join for weekends only!) - Generous Team Member discount - $400 bonus for every referral hired with NO LIMIT* - Competitive hourly pay rates & team bonus - Get Paid Early! - Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams...

  • Customer Service Representative

    1 month ago

    Fayetteville, North Carolina, United States tapwage Full time

    BEST. JOB. EVER Minimal weekday hours required (join for weekends only) Generous Team Member discount- $400 bonus for every referral hired with NO LIMIT Competitive hourly pay rates & team bonus Get Paid Early Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...

  • Customer Service Ticket Agent

    1 week ago

    Fayetteville, North Carolina, United States Fayetteville Woodpeckers Full time

    Department: OperationsSupervisor: Director, Ticket Sales and ServicesClassification: Non-Exempt/Part Time/SeasonalSummary/Objective:The Fayetteville Woodpeckers are looking for dedicated part-time Ticket Sales Associates for the upcoming season. This role involves collaborating with the Ticket Operations Manager in the Box Office, focusing on processing...

  • Customer Success Representative I

    3 months ago

    Fayetteville, United States Zenwork Full time

    Job DescriptionJob DescriptionJob TitleCustomer Success Rep ICompany ProfileZenwork is the market-leading, award-winning provider of digital tax compliance software to 500,000+ SMBs, including 30,000 CPA firms, and large enterprises across the country. As the workforce continues to shift from full-time employees to independent contractors, businesses have...

  • Retail Customer Service Representative I

    3 weeks ago

    Fayetteville, United States First Bank Full time

    Job DescriptionJob DescriptionRegular Hours, Monday-Friday 8am-5pm, some holidays.SUMMARY: The position of Retail CSR I provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call...

  • Alterations Customer Service Representative

    2 months ago

    Fayetteville, United States David's Bridal Full time

    **Alterations Customer Service Representative** NOW HIRING Location AR - Fayetteville Area Store Hourly Careers Category Retail - Customer Service Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the...

  • Member Service Representative

    2 weeks ago

    Fayetteville, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Patient Service Representative

    2 months ago

    Fayetteville, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Fayetteville, NY **Patient Service Representative Position in Fayetteville, NY** **Full Time Regular - Posted 1 days ago** **Overview** **Patient Services Representative** **FULL TIME** Mondovi is now part of the Smile Brands family! Weve got the ideal job for you at the Mondovi office in Fayetteville, NY. ...

  • DoD SkillBridge Fellowship

    1 week ago

    Fayetteville, United States Navy Federal Credit Union Full time

    Overview **TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM** To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying...

  • Collections/Customer Service Rep

    3 months ago

    Fayetteville, United States Wregional Full time

    Job Posting: Collections/Customer Service Rep (Tues-Fri 11:30am-8pm; Sat 8:00am-4:30pm) Location: Clinic Billing - Fayetteville, AR **Washington Regional** Washington Regional Medical Center is our regions only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, United States Circle K Stores Inc. Full time

    Customer Service Representative Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short &...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Retail Banker Teller I

    3 weeks ago

    Fayetteville, United States FARMERS AND MERCHANTS BANK and The Bank of Fayetteville Full time

    Job DescriptionJob DescriptionWelcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best...

  • Lewis Automotive Group Finance and Insurance

    3 weeks ago

    Fayetteville, United States Lewis Automotive Group Full time

    Job DescriptionJob DescriptionLewis Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.  If you are looking for an opportunity with excellent career...

  • Customer Service Representative

    3 days ago

    Fayetteville, Tennessee, United States Domino's Franchise Full time

    Customer Service Representative PositionDomino's Franchise is a well-established company that prioritizes honesty, integrity, and excellent customer service. We are currently seeking a Customer Service Representative to join our team.Key Responsibilities:Respond to customer inquiries and provide accurate informationCommunicate effectively with customers...

  • Customer Service Representative

    3 months ago

    Fayetteville, United States Staff My Agency Full time

    Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set! If you have a talent for customer care and understand the needs and motivations of...

  • Customer Service Representative

    3 months ago

    Fayetteville, United States U-Haul Full time

    Location: 2346 Gillespie St, Fayetteville, North Carolina 28306 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Fayetteville, United States Larry Bittle - State Farm Agency Full time

    Job DescriptionJob Description Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set! If you have a talent for customer care and understand the...