Dispatcher/ Customer Service Representative

2 weeks ago

Waipahu, United States Total Warehouse Inc. Full time
Job DescriptionJob DescriptionDescription:

The Dispatcher/Customer Service Representative will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. The dispatcher will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner.


Duties and Responsibilities:

  • Receive any incoming customer service calls.
  • Contact customers for PM Schedules and Service Repair.
  • Schedule and coordinate all service calls as calls received.
  • Set daily delivery schedule the day before for all mechanic and deliveries of parts.
  • Debrief Service Technicians after completion of each call.
  • Forecast workload for 2 – 3 days out.
  • Adapt daily on forklift break down and repairs as needed when emergencies arise.
  • Process / Convert all work orders, purchase order to the correct status.
  • Work with sales and operations team on locating equipment for orders.
  • Help with creating asset’s and items when needed.
  • Locate/secure equipment for rental swaps when unit break down.
  • Locate/secure equipment needs for rentals on customer repairs that need to come in for repair.
  • Monitor and maintain Service board throughout the day.
  • Monitor Tech throughout the day via text or phone on status on repairs.
  • Work with vendors for additional assistance for repairs.
  • Back up other roles in dispatch /shop areas.
  • Other duties as assigned.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong organizational skills to prepare and assign routes.
  • Strong leadership skills to ensure drivers compliance with direction and assignments.
  • Basic understanding of geographical area and mapping programs to facilitate efficient routing.
  • Proficient with or able to quickly learn dispatch and record keeping systems.
  • Ability to work at a fast pace and under pressure.
  • Ability to multitask.
  • Advanced customer service skills.
  • Knowledge of the industry is recommended but not required.

Education and Experience:

  • High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
  • At least three years of related experience and execution of similar duties in warehouse/freight operations required.
  • Previous experience with NetSuite or other Customer Relationship Management software.
  • Previous Forklift experience is a plus.

  • Dispatcher/ Customer Service Representative

    1 week ago

    Waipahu, United States TOTAL WAREHOUSE Inc Full time

    The Dispatcher/Customer Service Representative will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with...

  • Dispatcher/ Customer Service Representative

    2 weeks ago

    Waipahu, United States Total Warehouse Full time

    The Dispatcher/Customer Service Representative will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with...

  • Customer Service Representative

    4 days ago

    Waipahu, United States Elite Enterprises Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Inside Sales

    1 week ago

    Waipahu, United States Kapili Construction LLC Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales / Customer Success Representative - ResidentialLocation: Waipahu, HICompany Overview:Kapili Roofing is a premier commercial roofing company known for delivering exceptional roofing solutions to a broad range of business clients. Our commitment to quality, reliability, and customer satisfaction sets us...

  • Inside Sales

    4 weeks ago

    Waipahu, United States Kapili Construction LLC Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales / Customer Success Representative - ResidentialLocation: Waipahu, HICompany Overview:Kapili Roofing is a premier commercial roofing company known for delivering exceptional roofing solutions to a broad range of business clients. Our commitment to quality, reliability, and customer satisfaction sets us...

  • Inside Sales

    1 week ago

    Waipahu, United States Kapili Construction LLC Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales / Customer Success Representative – CommercialLocation: Waipahu, HICompany Overview:Kapili Roofing is a premier commercial roofing company known for delivering exceptional roofing solutions to a broad range of business clients. Our commitment to quality, reliability, and customer satisfaction sets us...

  • Inside Sales

    4 weeks ago

    Waipahu, United States Kapili Construction LLC Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales / Customer Success Representative – CommercialLocation: Waipahu, HICompany Overview:Kapili Roofing is a premier commercial roofing company known for delivering exceptional roofing solutions to a broad range of business clients. Our commitment to quality, reliability, and customer satisfaction sets us...

  • Customer Service Associate

    7 days ago

    Waipahu, United States Savers | Value Village Full time

    Job Title: Customer Service Associate Pay Range : Our starting pay ranges from $14.00 to $14.76 depending on job duty/position. $14.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $14.21 = Clothing Sorter/Hanger, Hardware Sorter $14.42 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes $14.76...

  • Field Service Technician

    6 days ago

    Waipahu, United States Concentric, LLC Full time

    Job DescriptionJob DescriptionDescription:Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving...

  • Field Service Technician

    1 day ago

    Waipahu, United States Concentric, LLC Full time

    Job DescriptionJob DescriptionDescription:Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving...

  • Insurance Account Representative

    5 days ago

    Waipahu, United States Nathan Tachino - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Route Sales Representative

    7 days ago

    Waipahu, United States Frito Lay Full time

    $ Sign on Bonus $ at 90 days $ at 6 months $ at a year The Route Sales Representative is a full-time position that is responsible for delivering, selling, and merchandising Frito-Lays complete line of products including Lays, Doritos, Cheetos, Tostitos, Fritos, and many more to local stores including gas stations, dollar stores, and large grocery...

  • Route Sales Representative

    7 days ago

    Waipahu, United States FRITO LAY Full time

    Country: United States of America State: Hawaii City: Waipahu Zip Code: 96797 Job Category: Route Sales Req ID: 412540 Is Full Time?: Yes Employment Type: Employee Pay Rate: $70,400 / year target earnings Work Schedule: Work schedule vary on the route you're covering. Two days off with possibility of working a 6th day. 50+hr work week. Job Description...

  • Field Service Technician

    5 days ago

    Waipahu, United States Total Warehouse Inc. Full time

    Job DescriptionJob DescriptionDescription:JOB SUMMARYUnder the direct supervision of the Service Manager, the Field Service Technician is responsible for performing periodic maintenance, repair, replacement, and limited troubleshooting on various models of forklifts and competitive material handling equipment. This position will interface with customers...

  • Service Coordinator

    2 weeks ago

    Waipahu, United States Kavaliro Full time

    JOB DESCRIPTION Job Title:Service Coordinator Reports to:Regional Service Manager FLSA Status:Non-exempt Division:HPC Department:Service Locations:Waipahu POSITION SUMMARY: Under the direction of the Regional Service Manager, the Service Coordinator provides administrative assistance to expedite the processing of customer, warranty, and internal work orders....

  • Service Coordinator

    7 days ago

    Waipahu, United States Hawthorne Machinery Co. Full time

    OverviewWe Build Better Communities Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every...

  • Sales and Service Coordinator

    6 days ago

    Waipahu, United States Sephora Full time

    Job ID: 247104 Store Name/Number: HI-Waikele (1332) Address: 94-821 Lumiaina Street, Suite 7, Waipahu, HI 96797, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular Sales and Services Coordinator At Sephora, we inspire our customers, empower people, and help them become the best versions of...

  • Sales and Service Coordinator

    7 days ago

    Waipahu, United States Sephora Full time

    Job ID: 247104 Store Name/Number: HI-Waikele (1332) Address: 94-821 Lumiaina Street, Suite 7, Waipahu, HI 96797, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular Sales and Services Coordinator At Sephora, we inspire our customers, empower people, and help them become the best versions of...

  • Sales and Service Coordinator

    6 days ago

    Waipahu, United States Sephora USA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Job ID: 247104 Store Name/Number: HI-Waikele (1332) Address: 94-821 Lumiaina Street, Suite 7, Waipahu, HI 96797, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position...

  • Automotive Car Wash Service Manager

    3 weeks ago

    Waipahu, United States Midas Hawaii Full time

    At Gold Touch Car Wash we are dedicated to providing the best car wash service available on the Island of Oahu. We are looking for a Car Wash Service Manager to continue the traditions and reputation we've already established. This position is a Store Manager developmental role. Gold Touch is committed to training our associates and promoting from within the...