IT Technician II
2 months ago
- Dental insurance
- Health insurance
Title: Technical Support Specialist Level 2
Position Summary:
$23-$24
.
We are seeking a skilled and motivated Level 2 IT Technician to join our IT team. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-focused attitude. This role involves providing advanced support for IT issues, maintaining systems and networks, and ensuring efficient and effective IT operations.
Key Responsibilities:
Provide advanced technical support for hardware, software, and network issues in a MS Windows Environment
Diagnose and resolve complex IT problems in a timely and efficient manner.
Assist in Managing and maintaining servers, workstations, and other IT infrastructure.
Configure and maintain network devices such as routers, switches, and firewalls.
Implement and maintain company policy and security protocols to protect company data.
Assist end-users with IT-related inquiries and provide training on new technologies.
Create and maintain documentation for IT procedures and solutions.
Support remote users and ensure secure access to company resources.
Participate in IT projects, including planning, implementation, and documentation.
Collaborate with other departments to understand and address their IT needs.
.
Qualifications:
Associates degree or equivalent experience
Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified IT Professional (MCITP), or similar.
Minimum of 3-5 years of experience in IT support
Proficiency in MS Windows desktop and server operating systems.
Experience with Azure Active Directory
Strong knowledge of networking protocols and hardware.
Familiarity with cloud services (AWS, Azure, Google Cloud).
Understanding of cybersecurity principles and practices.
Strong communication and interpersonal skills.
Reliable transportation to travel throughout Western MA (Berkshire, Franklin, Hampshire and Hampden County).
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