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IT Technician II

3 months ago

Northampton, United States ServiceNet Full time
Benefits:
  • Dental insurance
  • Health insurance


Title: Technical Support Specialist - Level 2

Position Summary:
$23-$24

We are seeking a skilled and motivated Level 2 IT Technician to join our IT team. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-focused attitude. This role involves providing advanced support for IT issues, maintaining systems and networks, and ensuring efficient and effective IT operations.

Key Responsibilities:

• Provide advanced technical support for hardware, software, and network issues in a MS Windows Environment

• Diagnose and resolve complex IT problems in a timely and efficient manner.

• Assist in Managing and maintaining servers, workstations, and other IT infrastructure.

• Configure and maintain network devices such as routers, switches, and firewalls.

• Implement and maintain company policy and security protocols to protect company data.

• Assist end-users with IT-related inquiries and provide training on new technologies.

• Create and maintain documentation for IT procedures and solutions.

• Support remote users and ensure secure access to company resources.

• Participate in IT projects, including planning, implementation, and documentation.

• Collaborate with other departments to understand and address their IT needs.

Qualifications:

• Associate's degree or equivalent experience

• Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified IT Professional (MCITP), or similar.

• Minimum of 3-5 years of experience in IT support

• Proficiency in MS Windows desktop and server operating systems.

• Experience with Azure Active Directory

• Strong knowledge of networking protocols and hardware.

• Familiarity with cloud services (AWS, Azure, Google Cloud).

• Understanding of cybersecurity principles and practices.

• Strong communication and interpersonal skills.

• Reliable transportation to travel throughout Western MA (Berkshire, Franklin, Hampshire and Hampden County).

Compensation: $23.00 - $24.00 per hour

Grounded in research and fueled by compassion and creativity, we meet people where they are and provide the highest quality services to address their needs. At ServiceNet, we work with people who are living with mental illness, developmental disability or autism, brain injury, substance use or addiction issues, or the hardship of homelessness.

Whether you are someone who provides direct care, or you work behind the scenes to support those who do, at ServiceNet you will be part of a diverse team that is making a powerful difference in people's lives

ServiceNet employs more than 1,500 people in our diverse network of mental health and human service programs throughout western Massachusetts - from professional therapists who offer a wide range of evidence-based therapies in our behavioral health centers, to direct care staff in our group homes and enrichment centers, to the vocational specialists at our working farm in Hatfield.

And we have a variety of interesting, challenging positions available. We hope you will apply