See more Collapse

Logistics Supervisor

1 month ago

Miami, United States Alivi Full time
Job DescriptionJob Description

SUMMARY

The Logistics Supervisor works in tandem with their team of Logistics Leads and Coordinators to overview and support the Logistics department. Provides training, coaching, guidance in developing the skills of the Logistics team. Monitors real-time trip volume assignment and audits such assignments for accuracy. Works with the Leads and Coordinators to ensure daily goals and metrics are met. Works closely with other Logistics Supervisor, Manager and Director to review performance metrics and implements adjustments when necessary to ensure SLAs and KPI’s are achieved. The Logistics Supervisor will perform the duties of a Logistics Lead when needed to meet the demands of the operation.

DUTIES & RESPONSIBILITIES

  • Ensures Logistics Leads and Coordinators understand and comply with all Transportation Logistics objectives, performance standards, and policies.
  • Works with team supporting the Transportation Escalations line providing support to members calling regarding live trips.
  • Manages Overtime to ensure adequate distribution of staff to meet all department demands while adhering to budgets.
  • Works with other Supervisor and Director to support Mass Transit initiative for those qualifying members. Monitors overall program implementation and ongoing efforts to expand Mass Transit including review and updated to P&P.
  • Answer Logistics Leads and Coordinators questions regarding best practices, protocols and escalations.
  • Identify operational issues and suggest possible improvements.
  • Continuously communicates with team members to ensure they are well informed about all issues affecting them and the members.
  • Monitors real-time performance indicators and service levels, works with the Logistics Coordinators to ensure metrics are achieved.
  • Monitors and evaluates Logistics Coordinator’s performance, provide learning and coaching opportunities.
  • Handles escalated calls and researches trip inquiries.
  • Prepares reports, analyzes data and assists management implement action plans to improve service quality.
  • Maintains and improves relationships with transportation providers.
  • Identifies areas of strengths and areas of opportunity to improve trip acceptance and on time performance.
  • Collaborates with peers within the department and other Alivi teams to support Logistics initiatives and maximize customer satisfaction.
  • Advises Contact Center management about issues relating to the contact center and its employees in a timely manner.
  • Accomplishes Alivi’s goal by accepting ownership for completing new and different requests; exploring opportunities to add value to team’s performance.
  • Works various shifts as needed, including evenings, holidays and weekends.

REQUIREMENTS & QUALIFICATIONS

  • High school degree or equivalent (Associate’s degree is desirable).
  • 1-year supervisory experience, preferably in a Dispatch Center.
  • Recent experience in the Ambulance or NEMT field.
  • Strong understanding of key performance indicators (KPIs) and service level agreements (SLAs) metrics.
  • Knowledge of reporting and data analytics.
  • Strong interpersonal skills to interact with employees at all levels, vendors, members and preferred partners.
  • Ability to multitask, prioritize situations and react quickly to changing dynamics.
  • Proficiency in technology, CRM solutions, scheduling software & Microsoft products.
  • Must be able to adapt to high volume, fast paced environment.
  • Fully bilingual (English/Spanish).
         

Powered by JazzHR

jRUg73q8dh

We have other current jobs related to this field that you can find below

  • Logistics Supervisor

    1 month ago

    Miami, United States gems group, Inc. Full time

    Job DescriptionJob DescriptionThe gig – OverviewThe Logistics supervisor will oversee the logistics area under the guidance of the Logistics Leader while processing all incoming and outgoing floral products transiting the building. This role will assist in coordinating with internal and third-party companies that all product is verified prior to being...

  • Logistics Supervisor

    4 weeks ago

    Miami, United States gems group, Inc. Full time

    Job DescriptionJob DescriptionThe gig – OverviewThe Logistics supervisor will oversee the logistics area under the guidance of the Logistics Leader while processing all incoming and outgoing floral products transiting the building. This role will assist in coordinating with internal and third-party companies that all product is verified prior to being...

  • Operations Supervisor South Florida

    4 weeks ago

    Miami, Florida, United States Fusion Logistics Full time

    Fusion Logistics, Inc. a National Logistics and Supply Chain Solutions provider, has immediate opportunities available for an experienced Operations Supervisor in South Florida. This position will be overseeing communication and order fulfillment for one of our major national customers. About the Position:Oversee a dynamic 5 Day Operation, may go to 6 during...

  • Operations Supervisor South Florida

    1 month ago

    Miami, Florida, United States Fusion Logistics Full time

    Fusion Logistics, Inc. a National Logistics and Supply Chain Solutions provider, has immediate opportunities available for an experienced Operations Supervisor in South Florida. This position will be overseeing communication and order fulfillment for one of our major national customers. About the Position:Oversee a dynamic 5 Day Operation, may go to 6 during...

  • Logistics Transport Manager

    4 weeks ago

    Miami, United States Alivi Full time

    SUMMARY The Logistics Transportation Manager works in tandem with their team of Logistics Supervisors, Leads and Coordinators to overview and support the Logistics and Transportation department and all functions associated with this department. Provides leadership, training, coaching, guidance in developing the skills of the Logistics team. Works with...

  • Operations Supervisor South Florida

    1 month ago

    Miami, United States Fusion Logistics Full time

    Fusion Logistics, Inc. a National Logistics and Supply Chain Solutions provider, has immediate opportunities available for an experienced Operations Supervisor in South Florida. This position will be overseeing communication and order fulfillment for one of our major national customers.  About the Position: Oversee a dynamic 5 Day Operation, may go to 6...

  • Operations Supervisor South Florida

    4 weeks ago

    Miami, United States Fusion Logistics Full time

    Fusion Logistics, Inc. a National Logistics and Supply Chain Solutions provider, has immediate opportunities available for an experienced Operations Supervisor in South Florida. This position will be overseeing communication and order fulfillment for one of our major national customers.  About the Position: Oversee a dynamic 5 Day Operation, may go to 6...

  • Logistics Transport Manager

    4 weeks ago

    Miami, United States Alivi Full time

    Job DescriptionJob DescriptionSUMMARYThe Logistics Transportation Manager works in tandem with their team of Logistics Supervisors, Leads and Coordinators to overview and support the Logistics and Transportation department and all functions associated with this department. Provides leadership, training, coaching, guidance in developing the skills of the...

  • Village Logistic Coordinator

    4 weeks ago

    Miami, United States Club Med Full time

    Village Logistic Coordinator Job location In one of our resorts in Mexico, Caribbean or Canada Ability in the language Fluent in English, any other language a plus (, Spanish) Contract type Temporary contract Company information Club Med is above all an extraordinary utopia founded by the determination of two men:...

  • Scheduling Supervisor

    2 months ago

    Miami, United States Ahtna, Inc. Full time

    Summary:Manage administrative, technical, and operational aspect of providing scheduling for Krome SPC detention staff.*Please Note: This position is contingent upon a contract award. We will not be actively responding to applicants until there is a need to move forward with this position.Essential Duties and Responsibilities: (including but not limited...

  • Scheduling Supervisor

    4 weeks ago

    Miami, United States Ahtna, Inc. Full time

    Summary:Manage administrative, technical, and operational aspect of providing scheduling for Krome SPC detention staff.*Please Note: This position is contingent upon a contract award. We will not be actively responding to applicants until there is a need to move forward with this position.Essential Duties and Responsibilities: (including but not limited...

  • Scheduling Supervisor

    2 weeks ago

    Miami, United States Ahtna Full time

    Summary: Manage administrative, technical, and operational aspect of providing scheduling for Krome SPC detention staff. *Please Note: This position is contingent upon a contract award. We will not be actively responding to applicants until there is a need to move forward with this position.Essential Duties and Responsibilities: (including but not limited...

  • Warehouse Logistics Coordinator

    4 weeks ago

    Miami, United States Carisam Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY: A Warehouse Logistics Coordinator, prepares, routes and manages a company’s purchase orders. Their main duties include reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups and monitoring shipment costs and productivity...

  • General Manager

    2 weeks ago

    Miami, United States DBJR Logistics Full time

    **About Us**: DBJR Logistics is a dynamic and rapidly growing logistics company based in Wynwood, Miami, near the Port of Miami. We specialize in third-party logistics (3PL) and e-commerce fulfillment, providing comprehensive solutions for medium-sized and larger e-commerce stores. Our mission is to dominate the e-commerce market in Miami and beyond,...

  • Supply Chain Operation Specialist Iii

    1 week ago

    Miami, United States Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Senior Logistics Coordinator

    5 days ago

    Miami, United States SIGOOK® Full time

    Our client, a long-time, Florida-based family-owned company in the Tabaco industry is looking for a successful and motivated Logistics Coordinator to join their wonderful team!Responsibilities:Liaisons with Distributors, Customers and Distribution Center.Receives and processes orders in coordination with Finished Goods Warehouse personnel.Coordinates...

  • Senior Logistics Coordinator

    6 days ago

    Miami, United States SIGOOK® Full time

    Our client, a long-time, Florida-based family-owned company in the Tabaco industry is looking for a successful and motivated Logistics Coordinator to join their wonderful team!Responsibilities:Liaisons with Distributors, Customers and Distribution Center.Receives and processes orders in coordination with Finished Goods Warehouse personnel.Coordinates...

  • Operations Supervisor

    4 weeks ago

    Miami, United States DHL International GmbH Full time

    What makes DHL great? Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine DHL Exp Operations Supervisor, Operations, Supervisor, Operation, Manufacturing, Warehouse

  • Logistics Coordinator-2015

    1 week ago

    Miami, United States SIGOOK® - STAFFING Full time

    Job DescriptionJob DescriptionOur client, a long-time, Florida-based family-owned company in the Tabaco industry is looking for a successful and motivated Logistics Coordinator to join their wonderful team!Responsibilities:Liaisons with Distributors, Customers and Distribution Center.Receives and processes orders in coordination with Finished Goods Warehouse...

  • Customer Service Representative I 18/1/2022

    4 weeks ago

    Miami, United States CEVA Logistics Full time

    NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1...