Service Department Representative

4 weeks ago

Idaho Falls, United States Teton Toyota Full time
Job DescriptionJob Description

At Teton Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today

 

What We Offer

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • 401(k) retirement plan with matching contributions

  • Life insurance

  • Paid vacation

  • Eight paid holidays

  • Profit sharing

  • Tuition reimbursement

Job Summary: A Customer Service Representative for our service department provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and in person, as well as be knowledgeable on the pricing and details of services available. They should stay organized and up to date on the latest information regarding sales and services. The representative should be comfortable working with different systems. 

Responsibilities - May include but not limited to.

  • Answering incoming phones

  • Schedule Appointments

  • Responsible for responding to all text, emails, and messages within a half hour it was received.

  • Communicate and work alongside with Service, Parts, Accessories, and Shuttles 

  • Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.

  • Provide customers with accurate pricing on maintenance services and repair work.

  • Screen and respond to Podium messages that are directed toward the service department.

  • Prepare accurate invoices for customer’s service, parts, and detail and accessories purchases with prompt, courteous and efficient service.

  • Communicate with appropriate employee regarding customer’s invoices, needs, questions or concerns.

  • Assist with rental car duties. Scheduling rentals, assuring cleanliness, fuel levels, walk around. Getting accurate information from rental customers, preparing invoices.

  • Posting internals daily, finding any internal invoices that are missing.

  • Cashiering

Qualifications:

  • Education Required: High School Diploma or Equivalent, College Degree Beneficial.

  • Previous customer service experience

  • Multi line phone skills

  • Preferably Bi-Lingual

  • Experience with Microsoft Excel and Word.

  • Possess good computer skills

  • Team player attitude

  • Customer service oriented

  • Excellent follow through skills.

  • General Accounting Knowledge

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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