Assistant General Manager

1 month ago

Minneapolis, United States OCI Hospitality Full time
Job DescriptionJob Description

Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.


Property Location: Embassy Suites by Hilton Minneapolis North / Brooklyn Center


Job Summary

The Assistant General Manager Rooms focus assists in leading and managing various hotel operations with a focus on the front office, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand. 

The Assistant General Manager will have a primary focus on staffing and training the Front Office team, developing a team that will focus on Guest Service, implementing and maintaining brand standards, and providing excellent communication to all departments of the hotel.

Essential Duties and Responsibilities

  • Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable
  • Demonstrates and provides exceptional guest service to all hotel guests
  • Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
  • Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
  • Maintains knowledge, skills, and abilities needed to perform any position at the hotel 
  • Uses appropriate selling techniques to maximize revenue and occupancy
  • Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
  • Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
  • Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members
  • Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met
  • Maintains clean and professional appearance of public areas and hotel office
  • Assists with sales and marketing efforts for the hotel
  • Remains current on industry trends and local market activities
  • Performs additional responsibilities as assigned by leadership

Qualifications

  • Three years of hotel experience with two years in a management position
  • Strong interpersonal and communication skills
  • Ability to speak clearly and listen attentively
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and finesse
  • Conduct work-related functions in a professional manner 
  • Having reliable transportation is needed to perform some required job tasks

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