Network Operations Technical Service Desk Lead

4 weeks ago


Belleville, United States Global Enterprise Services, LLC Full time
Job DescriptionJob Description

Education and Experience:

  • Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
  • Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.
  • Ability to work in a 24/7 operation.
  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
  • This is a MIDS Weekend shift position.

Responsibilities:

  • Assist in providing direct technical support to government customer.
  • Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
  • Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.
  • Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
  • Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.
  • Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
  • Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
  • Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.

Technical Knowledge

  • ITIL certification.
  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent)

Clearance/Citizenship:

  • Secret
  • Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel

Location: Scott Air Force Base, IL.



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