Network Operations Center Support Analyst

3 weeks ago


Belleville, United States Global Enterprise Services, LLC Full time
Job DescriptionJob Description

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the Department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD Information Network (DoDIN) operations and incident management support.


Education and Experience:

  • High school and 1-3 years of experience.

  • DoD Secret clearance Secret clearance prior to start date

  • Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date

  • 1-3 years customer service or call center experience

  • ITIL Foundations certification

  • Prior Military experience or experience working as a contractor in a Government environment is preferred.

Responsibilities:

  • This position is responsible for monitoring the entire lifecycle of trouble tickets.

  • Demonstrates working knowledge of high visibility customer ticket.

  • Analyze status of tickets and verify next action is clear and concise.

  • Monitor ticket queue to ensure contract performance goals are met.

  • Design reports to track and identify trends within the ticketing system.

  • Utilize report data to identify and correct non-compliant tickets.

  • Review and validate tickets are following published processes to include templates, notifications, and updating timelines.

  • Coordinate and assign daily workload to technicians for resolution of incidents.

  • Complete synopsis of incidents to government when requested.

  • Provide pass down of high interest incidents to oncoming Network Operations Center Support Analysts.

  • Consolidate list of scheduled maintenances and provide to technicians on shift.

  • Collaborate with leads in all functional areas to restore services to customers.

  • Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.

  • Be available to the customer to answer any informational requests.

  • Support Field Service Engineers in accordance with published work instructions and standard operating procedures.

Technical Knowledge

  • General understanding of Network Terminologies.

  • Strong written and verbal communication skills.

  • General understanding of network topologies, both transport and IP.

  • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access,



  • Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionEducation and Experience: Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree. Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and...

  • Network Controller

    4 weeks ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionOur customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our...


  • Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionEducation and Experience: High School diploma and 3+ yrs. of related experience; Associates and Bachelor's degrees, preferred. Hold DoD-8570 IAT Level 2 certification (Security+ CE) prior to start date. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management,...

  • Network Engineer

    4 weeks ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionNetwork Engineer PrincipalDescriptionFEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these...


  • Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionNetwork Engineer Tier III IAT II (*) CertificationTop Secret or SecretBA/BS +7 years of experience: Network Engineer III: Ultimate responsibility for enterprise network designs and solutions, installs, configures, operates, and maintains a variety of network equipment and architectures, mostly packetized environments, focused on...


  • Belleville, United States PSG Global Solutions Full time

    Description We're looking for a Network Infrastructure Engineer - Illinois , working in IT (excluding Telecommunication) industry in Belleville, Illinois, United States . We’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions. You will be responsible for the creation,...


  • Belleville, United States Randstad North America, Inc. Full time

    Randstad is responsible for the entire day to day management of state of the art data center operations throughout the United States for a multinational banking and financial services holding company. It is the largest of its kind in the United State Engineer, Data, Skills, Staffing, Server, Hardware


  • Belleville, United States Healthcare Company Full time

    Job DescriptionJob DescriptionDescription:Elderly care is our passion.Regional Director of Operations (RDO) Perks:Health insurance401kEmployee rewards programCompetitive compensationDynamic working environmentRegional Director of Operations (RDO) Duties:Oversee the operations of the nursing and rehabilitation facilities in your region.Ensure care of your...

  • Voice Engineer III

    1 week ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job Description Job Description Voice Engineer III IAT II Certification Secret BA/BS + 4 years’ experience: Voice Engineer: Designs systems solutions, installs, configures, operates, & maintains a variety of network & tele-communications systems equipment & architectures mostly packetized environments & focused on directory architecture, network operating...

  • Voice Engineer III

    2 weeks ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionVoice Engineer III IAT II CertificationSecretBA/BS + 4 years’ experience: Voice Engineer: Designs systems solutions, installs, configures, operates, & maintains a variety of network & tele-communications systems equipment & architectures mostly packetized environments & focused on directory architecture, network operating...

  • VoIP Specialist

    2 weeks ago


    Belleville, United States ZP Group Full time

    Zachary Piper Solutions is seeking a VoIP Specialist to support our customer (DISA). This position requires you to be on-site at Scott Air Force Base, IL. The VoIP Specialist will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services. This specialist needs to be able to work in a 24/7 shift work...


  • Belleville, United States Corby Energy Services, Inc. Full time

    Job DescriptionJob DescriptionPosition Title: Outside Construction Loader OperatorReports To: Warehouse ManagerDepartment: WarehouseFLSA: Non-ExemptLocation: Detroit, MIJob Summary:We are looking for a Front Loader Operator to join our team! The person in this position will be responsible for helping plan and participate in the warehouse and material yard...


  • Belleville, United States St Paul's Rehabilitation & Health Care Center Full time

    Night Nurse Supervisor | RN Weekend, Evening, and Night Positions Available! $5,000 Sign on Bonus! The Weekend Nurse Supervisor opportunity requires availability to work 8:00AM-8:00PM Saturday and Sunday and either one 8-hour or one 12-hour shift during the week. Paid Holidays ~ Low-Cost Medical Insurance ~ Dental Insurance ~ The Nurse Supervisor (RN) is...


  • Belleville, United States Global Enterprise Services, LLC Full time

    Job Description Job Description The Information Assurance Engineer determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support...


  • Belleville, Illinois, United States Autokiniton Full time

    We are AUTOKINITON AUTOKINITON delivers operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We're proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies...


  • Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Information Assurance Engineer determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support...


  • Belleville, IL, United States St Paul's Rehabilitation & Health Care Center Full time

    Assistant Director of Nursing (ADON) Paul's Senior Community – Belleville, IL $10,000 Sign On Bonus!! Paul's Senior Community ! We are seeking a talented and compassionate Assistant Director of Nursing (ADON) to join our leadership team. Paul's Senior Community supports our Nurse Leaders by providing: A superior DON mentorship program to empower...


  • Belleville, United States St. John's University Full time

    AUTOKINITON, formerly L&W Group, is excited to announce an opening for TOOL & DIE JOURNEYMAN ON 2ND shift in Belleville, Michigan at Plant 2! We offer competitive wages and a great benefits package! Main Job Duties and Responsibilities: Analyzes specifications, lays out metal stock, sets up and operates machine tools, and fits and assembles parts to...

  • Lab Test Engineer

    3 weeks ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionEducation and Experience:· Bachelor’s Degree or a combination of technical training, certifications, and experience· MSCS or other systems related certifications or specialty experience· 4+ Years of experience· Cisco CCNA or better· Security+ CE (or appropriate DoDM 8570 Baseline Certification)· IAT Level II...

  • Lab Test Engineer

    2 weeks ago


    Belleville, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionEducation and Experience:· Bachelor’s Degree or a combination of technical training, certifications, and experience· MSCS or other systems related certifications or specialty experience· 4+ Years of experience· Cisco CCNA or better· Security+ CE (or appropriate DoDM 8570 Baseline Certification)· IAT Level II...