Front End Store Lead

3 weeks ago

Santa Rosa, United States Oliver's Market Full time
Job DescriptionJob Description

FRONT END STORE LEAD

REGULAR FULL TIME - $25.00-$29.50/HR

SHIFTS: COMPLETE OPEN AVAILABILITY - WEEKENDS REQUIRED

POSITION SUMMARY

Your job as Front End Store Lead focuses on supporting the successful day-to-day operations of the Front End Department while setting the standard for excellent customer service. Duties include supervising the Front End Team, maintaining accurate cash management and verification of tills, and aiding other departments as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner, giving them immediate and undivided attention.
  • Answers phones and intercom pages promptly and courteously.
  • Supervision, delegation of tasks, and development of the Front End Team and custodian staff in the absence of store management.
  • Assist Checkers with proper loan/pull procedures to maintain accurate cash flow between the safe and all register tills.
  • Field customer comments and complaints, resolving issues promptly.
  • Support store management with all departmental functions as needed.
  • Performs duties and responsibilities of Front End Checker as needed.
  • Assist Customer Service Manager in regulating customer flow to reduce waiting time for customers.
  • Coordinate breaks and lunches of Front End Team while maintaining sufficient flow of department.
  • Verify the currency of every Checker’s till at the end of their shift.
  • Responsible for maintaining a clean and well-stocked Front End Department.
  • Maintain clean and well-stocked shelves and supply area for back stock.
  • Create and sustain professional working relations with management, coworkers, and customers.
  • Provide and maintain a professional work environment for the growth and development of the department.
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
  • Immediately reports safety hazards and violations to supervisors.
  • Performs opening, mid, and closing duties as assigned.
  • Works all scheduled shifts and attends required trainings and meetings.
  • Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

  • 18+ years old.
  • Cashier experience.
  • Advanced knowledge of main functions of the Front End Department.
  • Advanced knowledge of products and services of other departments and of store layouts.
  • Demonstrated leadership and employee development skills.
  • Demonstrated problem solving and decision-making skills.
  • Ability to support the successful flow of the department and act as back up when necessary.
  • Ability to effectively prioritize and delegate competing tasks in a fast paced, evolving environment.
  • Ability to follow directions and established procedures with attention to detail.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Team-player who can also work independently with minimal supervision.
  • Clear and effective communication style, both written and verbal.

EDUCATION, CERTIFICATES, LICENSES

  • High School Diploma or general education degree (GED).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.

  • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
  • Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
  • In a work day: constant standing/walking.
  • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
  • Work in wet and dry conditions.
  • May require use of ladders or step stools.
  • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
  • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
  • Intermittent noise from equipment and machinery.
  • Wear non-slip, water and oil resistant closed-toe shoes.

BENEFITS

  • Employee Stock Ownership Plan (ESOP)
  • Competitive Wages & Benefits
  • Medical, Dental, And Vision
  • 401 (k) retirement
  • Employee Discounts
  • Paid Time off
  • Flex Spending Account for Medical & Dependent Care
  • Regular Wage Increases
  • Commuter Benefits
  • Safety Incentive Program
  • Career Development and Growth Opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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