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Technical Implementation Manager
1 month ago
Role: Technical Implementation Manager
Location: Chicago - Hybrid working
Hours: 8:45am – 5:15pm Monday-Friday (Flexibility to have contact with Australian team one day a week)
Package: $57,000 basic + $63,350 OTE
The Manager is responsible for overseeing daily operations within PHMG's Technical Implementation department, ensuring that all team members perform their tasks efficiently and effectively. This role involves strategic planning, goal setting, and implementing and following processes and procedures to enhance productivity and employee satisfaction. The Manager will also play a key role in customer and stakeholder relations budgeting, resource allocation, and performance management.
What you will do:
- Supervise and lead a team of Technical Implementation professionals, providing guidance, support, and performance feedback.
- Create a positive work environment, promoting teamwork and collaboration.
- Conduct regular team meetings to communicate goals, updates, and address any concerns.
- Monitor daily operations to ensure efficiency and adherence to established standards.
- Identify opportunities for process improvements and implement innovative solutions.
- Agree and set clear performance expectations and goals for team members.
- Build and maintain strong relationships with customers, clients, and stakeholders.
- Prepare and present reports on departmental performance to senior management.
What we are looking for:
- A proven track record working in a Managerial, Team Lead or Supervisory type of role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Experience speaking with external clients and customers.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities and work under pressure.
- Experience managing stakeholder relationships a partner.
- Ability to understand and interpret technical information.
- Someone coming from an IT, Telephony, Telecommunications or Tech space would be beneficial.
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it's not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you'll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
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