Inbound Call Center Representative

5 days ago

Columbus, United States Headway International Full time
Job DescriptionJob DescriptionAbout Us:

At Headway, we're thrilled to announce that we are expanding our team and looking to hire new talents When you become part of our team, you become part of a close-knit family that supports and uplifts each other every step of the way. Whether you're starting at the entry-level or taking on a leadership role, we are committed to providing you with the resources and opportunities to grow and flourish in your position.

We are seeking a motivated and friendly Inbound Call Center Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, providing product information, and resolving issues efficiently and professionally.

Responsibilities:
  • Answer incoming calls in a timely and courteous manner.
  • Provide accurate information about our products and services.
  • Assist customers with order placements, cancellations, and modifications.
  • Identify and escalate issues as necessary to ensure customer satisfaction.
  • Document customer interactions and follow-up actions in our CRM system.
  • Maintain a high level of product knowledge to effectively address customer needs.
  • Meet or exceed individual and team performance metrics, including call handling times and customer satisfaction scores.
Requirements:
  • Previous experience in a customer service or call center role is a plus.
  • Excellent verbal communication skills with a friendly and professional demeanour.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using computer systems and software, including Microsoft Office and CRM platforms.
Perks:
  • Opportunities for career advancement and professional development.
  • Supportive team culture with regular team-building events.
  • Clearly define pathways for advancement within the organisation, such as leadership roles or special projects.

  • Call Center Specialist

    3 weeks ago

    Columbus, United States Insight Global Full time

    Company : CGI Federal Position: Call Center Specialist Location: Onsite - 107 S High St, Columbus OH Duration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problems Great soft skills: timeliness,...

  • Call Center Specialist

    1 week ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-Sr Location: Columbus OH Pay Rate:$17-19.16/hr. on w2 We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...

  • Call Center Specialist

    1 week ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus OHPay Rate:$17-19.16/hr. on w2We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...

  • Call Center Specialist

    2 weeks ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus OHPay Rate:$17-19.16/hr. on w2We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...

  • Customer Service Representative I

    2 months ago

    Columbus, United States IMPACT Community Action Full time

    **Customer Service Representative I** Emergency Assistance Columbus, Ohio Minimum Experience **Entry-level** Title: Customer Service Representative I (Call Center) (Non-Exempt) Reports to: Call Center Manager Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and...

  • Call Center Specialist

    2 days ago

    Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for permMUST HAVES : 3-5 years of experience in Customer ServiceThe ability to make ~50 calls a dayExperience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...

  • Call Center Representative

    4 weeks ago

    Columbus, United States Russell Tobin Full time $17 - $19

    Job DescriptionJob DescriptionPosition Title: Customer Support Representative/Account Representative-SrLocation: Columbus OHPay rate: $17-19.17/hr.Duration: 6months contract Responsibilities:Addressing incoming phone calls with a high degree of accuracy and efficiency.Providing support on cash management products, online services, and general financial...

  • Call Center Representative

    2 months ago

    Columbus, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. Job Description The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is...

  • Call Center Specialist

    1 month ago

    Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...

  • Call Center Specialist

    1 month ago

    Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...

  • Call Center Agent

    3 weeks ago

    Columbus, United States Vibes And Verbs Full time

    Job DescriptionJob DescriptionAbout Vibes & Verbs:Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.Vibes & Verbs, a dynamic copywriting company based in Columbus, OH, is seeking a...

  • Pt Acct Call Center Rep

    5 months ago

    Columbus, United States OhioHealth Full time

    This positions purpose is to make contact with patient/guarantors through inbound and Outbound calls and advise of remaining account balance(s). Answer any questions/concerns and exhaust all internal efforts to collect on self pay and insurance resid Call Center, Technology, Healthcare

  • Contact Center Representative I

    2 weeks ago

    Columbus, United States Centra Credit Union Full time

    Description Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana...

  • Contact Center Representative I

    2 weeks ago

    Columbus, United States Centra Credit Union Full time

    Description Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana...

  • Contact Center Representative I

    4 weeks ago

    Columbus, United States Centra Corporation Full time

    Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among...

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Veterans Sourcing Group LLC Full time

    1 week ago Be among the first 25 applicants Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Position Description Handle incoming phone calls...

  • Call Center Representative

    1 week ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-Sr Location: Columbus, OH Pay Rate:$18-19.16/hr. Client Support Service Professionals handle incoming calls related to service inquiries, cash management products, and account issues. The role demands accuracy, efficiency, and the ability to meet performance metrics while delivering world-class service....

  • Call Center Representative

    1 week ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-Sr Location: Columbus, OH Pay Rate:$18-19.16/hr. Client Support Service Professionals handle incoming calls related to service inquiries, cash management products, and account issues. The role demands accuracy, efficiency, and the ability to meet performance metrics while delivering world-class service....

  • Call Center Representative

    7 hours ago

    Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus, OH Pay Rate:$18-19.16/hr. Client Support Service Professionals handle incoming calls related to service inquiries, cash management products, and account issues. The role demands accuracy, efficiency, and the ability to meet performance metrics while delivering world-class service....

  • Call Center Representative

    1 week ago

    columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus, OH Pay Rate:$18-19.16/hr. Client Support Service Professionals handle incoming calls related to service inquiries, cash management products, and account issues. The role demands accuracy, efficiency, and the ability to meet performance metrics while delivering world-class service....