Call Center Specialist

1 month ago


Columbus, United States Insight Global Full time

Company: CGI Federal

Position: Call Center Specialist

Location: Onsite - 107 S High St, Columbus OH

Duration: 6-month contract with extensions and a possibility for perm


MUST HAVES :

  • 3-5 years of experience in Customer Service
  • The ability to make ~50 calls a day
  • Experience using ticketing systems and solving problems
  • Great soft skills: timeliness, commitment, etc.


PLUSSES :

  • Experience with Zendesk
  • Have a basic understanding of the housing program


Responsibilities:

Responsibilities will include maintaining a high quality of customer service with internal members and external clients. Other duties maybe assigned.

  • Provide administrative support for members located in the Columbus, Ohio office.
  • Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
  • Call Center Duties- answering inbound questions and concerns.
  • Assist with mass mailings and phone calls.
  • Identify and escalate unresolved inquiries to management.
  • Respond to program tickets in response to program concerns.
  • Collect, scan and upload required paperwork from households.
  • Ensure case files are complete and accurate and sign off on appropriate documents.
  • Enter client data into CGI and CMHA’s system of record.
  • Assemble family briefing packets.
  • Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
  • Help applicants and tenants fill out various forms relating to HCVP and other services.
  • Provide program information and resources to clients.
  • Schedule and organize client appointments.
  • Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
  • Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
  • May be assigned to other projects as needed.


  • Columbus, United States Insight Global Full time

    Company : CGI Federal Position: Call Center Specialist Location: Onsite - 107 S High St, Columbus OH Duration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problems Great soft skills: timeliness,...


  • Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for permMUST HAVES : 3-5 years of experience in Customer ServiceThe ability to make ~50 calls a dayExperience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...


  • Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...


  • Columbus, United States Improveit Home Remodeling Full time

    ***This is not a remote role***35-year-old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an ON-SITE role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist who is driven and wants to make an above-average income for...


  • Columbus, Ohio, United States North Central Mental Health Services, Inc. Full time

    Position OverviewAs a Crisis Response Call Center Specialist, you will play a crucial role in supporting individuals facing mental health emergencies. The 988 hotline serves as a vital resource for those in distress, providing immediate assistance through calls, chats, and texts. Our network comprises over 200 dedicated call centers across the nation,...


  • Columbus, United States Improveit Home Remodeling Full time

    Job DescriptionJob Description***This is not a remote role***35-year-old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an ON-SITE role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist who is driven and wants to...


  • Columbus, United States Improveit Home Remodeling Full time

    ***This is not a remote role***35-year-old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an ON-SITE role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist who is driven and wants to make an above-average income...


  • Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus OHPay Rate:$17-19.16/hr. on w2We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...


  • Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-SrLocation: Columbus OHPay Rate:$17-19.16/hr. on w2We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...


  • Columbus, United States Russell Tobin Full time

    Position: Customer Support/Account Representative-Sr Location: Columbus OH Pay Rate:$17-19.16/hr. on w2 We are looking for Client Support Service Professionals to handle inbound calls related to Client accounts with a focus on accuracy, efficiency, and world-class service. Responsibilities include supporting Cash Management products, online and mobile app...


  • Columbus, United States Improveit Home Remodeling Full time

    Job DescriptionJob Description***This is not a remote role***35-year-old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an ON-SITE role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist who is driven and wants to...


  • Columbus, United States Dawson Full time

    Job DescriptionJob DescriptionIQS Welcome Call SpecialistAutomotive & Financial Services$19.50 per hourTemp to HireMonday-Thursday, Full Availability 9am-9pm, and Friday 9am-6pmGrandview, Ohio (onsite)Starts September 9th, 2024 What the position offers:Starting at $19.50, then a .50 raise after the training period is complete1 PTO day earned monthly and can...


  • Columbus, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. Job Description The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is...

  • Call Center Agent

    3 weeks ago


    Columbus, United States Vibes And Verbs Full time

    Job DescriptionJob DescriptionAbout Vibes & Verbs:Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.Vibes & Verbs, a dynamic copywriting company based in Columbus, OH, is seeking a...


  • Columbus, United States North Central Mental Health Services, Inc. Full time $22

    Job DescriptionJob DescriptionPeople struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to...


  • Columbus, United States North Central Mental Health Services, Inc. Full time

    Job DescriptionJob DescriptionPeople struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to...


  • Columbus, United States Compunnel Inc. Full time

    Type: 6 months contract + possibility to extend Pay: $19.17/hr on W2 without benefitsDescription:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the client's accounts. Responsibilities:Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department...


  • Columbus, United States Premise Health Full time

    Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for resp Receptionist, Call Center, Customer Service, Medical, Technology, Healthcare, Patient

  • Call center

    2 weeks ago


    Columbus, United States Randstad Full time

    Join a dynamic team in Ohio where your passion for helping others meets a rewarding career. Provide exceptional customer service, solve problems, and grow with a company that values your contributions. Make a meaningful impact every day! Located in Columbus, Ohio **** *** For faster consideration, email your resume to ana.valenzuela@randstadusa.com ***...


  • Columbus, Ohio, United States First Call Staffing Full time

    **Job Summary:**We are seeking an experienced Electrical Systems Specialist to join our team at First Call Staffing. As an Electrical Systems Specialist, you will be responsible for designing, developing, and implementing electrical systems and manufacturing processes.Key Responsibilities:Design and Development: Determine the equipment control systems, data...