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Service Dispatcher

1 month ago

Dallas, United States Security Center Full time
Job DescriptionJob DescriptionService Dispatcher Job Summary
Our company is looking for a Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it's your responsibility to carefully listen to each caller, obtain vital information over the phone, through emails, and online work order submittal software, take note of the schedules of technicians and other service professionals, and swiftly respond to the request. You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database. Aside from dispatching, your other duties may include contacting field service employees for updates, updating customers over the phone, through emails, or online work order submittal software, and reporting statistics to management.
Service Dispatcher Duties and Responsibilities
  • Answer a high volume of work orders over email, website dispatch software, and phone calls, paying close attention to area, description, and priority
  • Dispatch the appropriate service professionals to the job site
  • Schedule service appointments as needed
  • Keep detailed records of previous work completed for multiple customers
Service Dispatcher Requirements and Qualifications
  • Experience in a similar role
  • Strong organizational, multitasking, and communication skills
  • Excellent listening, customer service, phone, and email etiquette skills
  • Basic computer proficiency
  • Experience using Microsoft Office Software Suite

 

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