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Product Support Specialist- Mequon

2 months ago


Mequon, United States Staff-Up LLC Full time
Job DescriptionJob DescriptionStaff-Up is hiring a Product Support Specialist in Mequon
  • Full-time: Monday to Friday, 8 am – 5 pm
  • Pay: $18.50/hr.
Responsibilities:
  • Assist Customer Care team with order processing and monitoring queues.
  • Provide technical support to diagnose issues and manage cases.
  • Respond to customer inquiries and maintain positive relationships.
  • Process warranty inquiries and manage replacement/repair orders.
  • Stay updated on product knowledge and liaise with internal teams.
Requirements:
  • Bachelor’s degree or 3-5 years of relevant experience.
  • Strong communication skills and product knowledge.
  • Proficiency in Microsoft Office Suite.
  • Previous troubleshooting and customer support experience preferred.