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Customer Service Specialist

3 months ago

Mequon, United States Staff-Up LLC Full time
Job DescriptionJob Description

Staff-Up is hiring a Customer Service Specialist in Mequon

  • Full-time: Monday to Friday, 8 am – 5 pm
  • Pay: $18.50/hr.

Must Possess:

  • Advanced communication skills (writing and verbal)
  • Effective problem solver
  • Strong multi-taking abilities
  • Adaptability
  • Dedicated Team Player
  • Active listener
  • Clean attendance record

Essential Functions:

- Efficiency (Productivity) – Responsible for handling inbound and outbound calls. No of calls/emails handled and average handle time

- Effectiveness (Velocity) - Average speed of answer and response time on emails. First call resolution (FCR) and time taken to resolve (TTR)

- Strong work ethic, demonstrates commitment, dedication and highly engaged

- Relates well to all types of people inside and outside the organization, builds rapport and productive relationships.

- Excellent listening skills and easy to approach attitude

- Ability to work alone and with a team in a highly structured environment

- A high degree of professionalism; inclusive and collaborative work style

- Quality - maintain high quality audit scores and C Sat %

- Help grow the accounts with the quality of service. Zero account attrition

- Responsible to maintain the designated inbox

- Ability to multitask and handle multiple systems simultaneously

- Responsible to log all customer interactions in SFDC and accuracy of case logs.

- Support customers with E2E process and product knowledge

- Assist customers with placing orders, returns

- Advise customers on policies, procedures

- Advise customers on pricing, freight, account information

- Team player