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Training Specialist

2 months ago

Lexington, United States Versaterm Full time
Job DescriptionJob DescriptionSalary:

Who We Are


For more than 40 years, Versaterm has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, the development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.


This is an exciting time for us We’re experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.


FivePoint Solutions, a Versaterm Company, is a software products and services company focused on delivering solutions to state and local agencies, primarily courts and law enforcement. We are the U.S.-based leading provider of Pre-trial Services, Case Management, School Safety, Data Exchange, and Records Management services to governments. FivePoint Solutions is a company that hasn’t forgotten why it exists. We make people’s lives easier by helping them work smarter.


FivePoint Solutions is uniquely positioned in the marketplace with vast experience in streamlining data entry; importing, organizing, and managing documents; increasing workflow and efficiency through automation; designing agency-defined customized dashboards and workflows; connecting officers, investigators, and prosecutors through one portal; and facilitating data exchange between disparate systems to over 30 RMS, CAD, and JMS vendor systems. Our solutions focus on the delivery of services and solutions including law enforcement, school safety solutions, court solutions, and document management systems.


This role will be Hybrid out of our Lexington, South Carolina office.


The Role


Reporting to the Director of the Project Management Office, the Training Specialist is a pivotal role that ensures our clients are thoroughly trained and well-supported. In this role, you will manage and deliver comprehensive training programs for both new and existing clients. You will design and implement training initiatives that enhance product knowledge, service delivery, and overall client experience.


As a trusted advisor, you will collaborate with various teams to identify training needs and develop tailored programs that drive business outcomes. This role requires a keen understanding of training methodologies, excellent communication skills, and a commitment to fostering a culture of continuous learning and development.


What You'll Do


  • Training Program Development: Design, develop, and deliver comprehensive training programs using various formats, including in-person and virtual.
  • Ongoing Training: Provide ongoing training and education for new and existing clients on products, processes, and best practices.
  • Client Training: Coordinate and deliver on-site and remote training events and programs for clients, ensuring they can effectively use our products and services.
  • Feedback and Improvement: Conduct regular call listening and provide feedback for all teams. Evaluate the effectiveness of training programs through feedback and assessments, making necessary improvements.
  • Documentation Management: Manage our Help Center/client-facing documentation and internal Learning Management System (LMS).
  • Project Management: Manage multiple training projects simultaneously, ensuring timely delivery and high-quality outcomes.


What You'll Bring


  • Bachelor’s degree in Education, Human Resources, Business Administration, or a related field
  • Minimum of 5 years of experience in training and development within the technology or software sector
  • Strong communication skills, both written and verbal
  • Proficiency with various training platforms and tools, and video editing software
  • Excellent organizational and multitasking abilities
  • Ability to design visually appealing and educationally effective training materials
  • Creative problem solver with a flexible and teachable mindset
  • A people person who enjoys making connections and fostering a collaborative environment
  • Tech-savvy with the ability to quickly learn and master new software and systems


Equal Opportunity


Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.


Join us and contribute to making a difference in the lives of those who serve our communities