Leasing Specialist

2 weeks ago

Baltimore, United States Continental Realty Full time
Job DescriptionJob Description

Position: Leasing Floater for Cross Country Manor Apartments - Baltimore, Md.

Role Overview

As a Leasing Floater for Cross Country Manor, your primary focus is to lease apartments in a very competitive market. In addition, you will deliver exceptional customer service to meet the ongoing needs of current residents.

Most Important Responsibilities

  • Sales and customer service. Lease as many apartments as possible based on your occupancy/vacancy. Provide great customer service to your current residents.
  • The discipline to follow up. Consistent follow-ups are one of the most valuable acts for anyone in a sales role. Be politely persistent.
  • Product knowledge. Understand our product and be able to articulate its value.
  • Collaborate with your team. Understand the unique needs of prospects and residents to determine the best solution.
  • Strong performance of general and specific administrative office skills including but not limited to management of resident’s files and online account, lease compliance, move in, move out and renewal paperwork.

Most Important Qualifications

  • Leasing experience preferred. Experience in a service-oriented industry considered.
  • Availability to work rotating weekend hours, while still enjoying 40 hours per week.
  • Ability to multitask with a high level or organizational skills.
  • Creativity to conceptualize and conduct resident events on a regular basis.
  • Self-motivation and drive. Quick on your feet with a strong work ethic.
  • Resilience and tenacity. Rejection is a very real part of the job, however you can’t get discouraged.
  • People skills. Ability to have conversations with prospects and listen to their real needs, so you can build rapport and trust.
  • Charisma. Must be likeable to prospects and residents.
  • Empathy. Relating to the customers and supporting them.
  • Confidence. Never let go of opportunities and stay positive.

We've been Voted a Top Workplace locally and nationally for several consecutive years - and Top Ten Management Company Nationwide.

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