Automotive Service Advisor

3 weeks ago

Post Falls, United States Knudtsen Chevrolet Full time
Job DescriptionJob Description

Knudtsen Chevrolet – Post Falls, Idaho 

 

Knudtsen Chevrolet is seeking an Automotive Service Advisor to join the Knudtsen family. Knudtsen is a family-owned and operated company that provides the community with new and used cars, a full-service body shop and service department, as well as Genuine GM Parts.  At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community. 

 Applicants should be excited about working with people, want to continue their own professional development, and have the desire to be an integral part of a team. If this sounds like you, come join our family for a rewarding opportunity in service 

Why Knudtsen?  

At Knudtsen, we are committed to our employees, customers,and the community in which we live, work, and play. We love supporting and attending local events and encourage our employees to get involved as well Additionally, we have some great benefits: 

  • Company sponsored health insurance - medical, dental, vision 

  • Life insurance plans 

  • Paid holidays 

  • Sick pay 

  • Paidvacation  

  • Employee purchase discounts 

  • 401(K) Retirement Savings Plan  

  • Community service opportunities 

  • Fitness room 

  • Training and education assistance 

 

Summary of Position  

This position is a key  member  of  the  Service Department that will work closely with the Service Technicians to deliver excellent service to our Knudtsen Chevrolet guests.  As an automotive service writer, your primary responsibilities are to inspect customer vehicles to determine their working condition and needed repairs and calculate how much any necessary repairs would cost.  This position required a high level of integrity, excellent communication skills and top notch guest service skills. 

Responsibilities 

 An Automotive Service Advisor’s main responsibility is to be the customer’s advocate during each step of the service process, thus creating relationships with lifelong customers. This includes initiating automotive service and repairs by determining vehicle performance problems and ensuring that we repair or service the vehicle correctly the first time, on time, every time.  

  • Greet or acknowledge all customers immediately upon arrival in a prompt, professional, and friendly manner to determine the nature of their call or visit. 

  • Establish and maintain customer relationships, thus encouraging repeat and referral business.  

  • Schedule customer appointments with proper information. 

  • Develop estimates based off the customer’s primary concern or need and address additional maintenance needs as observed. 

  • Give fair, competitive, transparent price quotes that are accurately documented on repair orders and have the customer’s best interests in mind.  

  • Verify warranty and service contract coverage and follow up with Warranty Administrator to ensure all procedures are handled correctly.  

  • Serve as the liaison between the customer and the technician, ensuring that the customer’s needs are understood by the technician, and the recommended service and repairs are understood by the customer. 

  • Handle customer complaints immediately and in accordance with Knudtsen processes.  

  • Maintain customer service index rating score at or above market level. 

  • Complete training as requested or required by General Motors. 

Qualifications 

  • Team player focused on providing exceptional customer service.  

  • Maintain professional and safe work environment, appearance, and conduct. 

  • Be able to proficiently use computer software programs, phones, etc.  

  • Professional written and verbal communication skills. 

  • Excellent listening and problem solving skills.  

  • Customer service experience required. 

  • Automotive service or retail advisor experience preferred. 

  • Able to walk or stand for 8-10 hours a day and perform a thorough inspection of vehicles by getting in and out, bending, twisting, etc.  

  • Must have computer skills and be proficient in MS Office Suite. 

  • Have a valid driver's license. 

  • Pass a motor vehicle report and possess a safe driving record.  

  • Pass a criminal background check and drug test (Knudtsen Chevrolet does test for marijuana). Also subject to random drug testing at the company's request.  

PHYSICAL DEMANDS and WORKING ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

 

This position is an administrative position located in the Service Drive – team member will be using a computer, phone and doing administrative tasks while performing guest service functions.  While performing the duties of this job, the employee is regularly required to work standing up, walk, use hands and fingers to operate tools and equipment, and speak and listen, both over the phone and in person to customers and fellow employees, in order to perform the above listed duties. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to work in a seated position, or standing at the work station. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 20 - 70 pounds, and occasionally lift and/or move more than 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

 

Team Members regularly works 40 or more hours per week. While performing the duties of this job, the Team Member is regularly exposed to moving mechanical parts, fumes or airborne particles and chemicals. Frequently exposed to risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment. The noise level in the work environment is usually loud. 

 

Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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