Technical Support Engineer

3 weeks ago

Mahwah, United States Mindray North America Full time
Job DescriptionJob Description

Ultrasound Technical Support

Milpitas CA

Job Summary:

Ultrasound Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically this support is over the phone and some field visits may be required. TSE will be distinguished by their ability to gain technical expertise, apply problem solving abilities and their resourcefulness in diagnosing and providing customer solutions. This proficiency will be combined with timeliness and reliable follow-through in resolving customer calls. A sense of urgency regarding customer support and an enthusiastic, positive demeanor is essential.

This position also provides opportunities for hands-on failure analysis of returned parts, repair, and testing of assemblies as well as a lab for use in support of customer equipment calls when not supporting customers directly.

Position Specifications:

Essential Functions

  1. Provide first-line technical phone support to customers, dealer service network, and Sales/Applications team
  2. Reproduce, document, and resolve customer issues
  3. Work with internal groups (Engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issues
  4. Understand, set, manage, and exceed customer expectations
  5. Identify product and operational-related issues and assist cross-functional teams in generating solutions
  6. Create, and maintain documentation, process standards, and service information

Knowledge/Educational Requirement

  • BS degree with a minimum of 3-5 years of experience (BS in BSEE/EET/CS preferred); or non-degree with 7+ years of experience
  • Diagnostic ultrasound service/support experience is strongly preferred

Skills and Abilities

  • Excellent organization and attention to detail
  • Demonstrated methodical/scientific approach to troubleshooting
  • Outstanding written/verbal communication and interpersonal skills
  • A passion for working directly with customers
  • Must be able to multitask and have excellent follow-through skills
  • Must be computer savvy with OS experience (Windows, MS Office Suite)
  • Able to promptly answer support-related emails, phone calls, and other electronic communications.
  • Basic understanding of network technology (Network+ certification is preferred)
  • Self-motivated; works effectively with minimal supervision
  • Team-oriented individual with exceptional communication and facilitation skills


Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V

  • Technical Support Engineer

    3 weeks ago

    Mahwah, United States Mindray North America Full time

    Ultrasound Technical SupportMilpitas CA Job Summary: Ultrasound Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically this support is over the phone and some field visits may be required. TSE will be distinguished by their ability to...

  • Technical Support Engineer

    2 weeks ago

    Mahwah, United States Mindray North America Full time

    Ultrasound Technical SupportMilpitas CA Job Summary: Ultrasound Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically this support is over the phone and some field visits may be required. TSE will be distinguished by their ability to...

  • Technical Support Engineer

    2 months ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionUltrasound Technical SupportMilpitas CA Job Summary:Ultrasound Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically this support is over the phone and some field visits may be required. TSE will be...

  • Technical Administrative Support Specialist for

    2 weeks ago

    Mahwah, United States Township of Mahwah Full time

    Under direction of the Mahwah Land Use Department Director, develop and prepare technical specifications for Capital Projects for the Township, performs administrative, typing and related clerical work requiring the exercise of independent judgment including a reasonable working knowledge of the laws, ordinances, rules, regulations and procedures relating to...

  • Technical Support Specialist, Northeast

    7 days ago

    Mahwah, United States Volvo Car Corporation Full time

    We are people who want to make a difference. Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference? Technical...

  • Technical Writer

    5 days ago

    Mahwah, New Jersey, United States Manufacturing Company Full time

    Manufacturing Company, Hybrid model, 45 per hour, 6 month contract, Technical WriterMilwaukeeTechnical WriterUS CITIZEN OR GREEN CARD HOLDERHYBRID MODEL, 2 DAYS ON SITENO C2C Provide a brief description as to the primary purpose of this job (no more than three to five sentences). The Technical Writer position is responsible for creating clear and concise...

  • Technical Writer

    6 days ago

    Mahwah, United States Manufacturing Company Full time

    Manufacturing Company, Hybrid model, 45 per hour, 6 month contract, Technical WriterMilwaukeeTechnical WriterUS CITIZEN OR GREEN CARD HOLDERHYBRID MODEL, 2 DAYS ON SITENO C2C Provide a brief description as to the primary purpose of this job (no more than three to five sentences). The Technical Writer position is responsible for creating clear and concise...

  • Technical Writer

    6 days ago

    Mahwah, United States Manufacturing Company Full time

    Manufacturing Company, Hybrid model, 45 per hour, 6 month contract, Technical WriterMilwaukeeTechnical WriterUS CITIZEN OR GREEN CARD HOLDERHYBRID MODEL, 2 DAYS ON SITENO C2C Provide a brief description as to the primary purpose of this job (no more than three to five sentences). The Technical Writer position is responsible for creating clear and concise...

  • Technical Operations Specialist

    4 weeks ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses...

  • Technical Operations Specialist

    4 weeks ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses...

  • Technical Operations Specialist

    3 weeks ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses...

  • Technical Operations Specialist

    2 months ago

    Mahwah, United States Polestar Full time

    Job DescriptionJob DescriptionAt Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we...

  • Technical Operations Specialist

    3 weeks ago

    Mahwah, United States Polestar Full time

    Job DescriptionJob DescriptionAt Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we...

  • Senior Project Engineer

    4 weeks ago

    Mahwah, United States Stryker Full time

    The Senior project engineer will support an engineering team to deliver key programs or projects per associated timelines, quality requirements, and budget within Stryker's Craniomaxillofacial business unit. This is a hybrid role located in Mahwah, NJ. This a dual role with project management and engineering responsibilities. Who We Want: Collaborative...

  • Senior Project Engineer

    5 days ago

    Mahwah, New Jersey, United States Stryker Full time

    The Senior project engineer will support an engineering team to deliver key programs or projects per associated timelines, quality requirements, and budget within Stryker's Craniomaxillofacial business unit. This is a hybrid role located in Mahwah, NJ. This a dual role with project management and engineering responsibilities.Who We Want:Collaborative...

  • Engineering Technician

    4 weeks ago

    Mahwah, United States Cyfle Full time

    About the job Engineering Technician Salary: $ 70,000.00 We have partnered with a manufacturing company in Mahwah, NJ to provide them with a Engineering Technician. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Engineering Technician: #1. Technical School Degree or Associates required,...

  • Project Management Engineer

    4 weeks ago

    Mahwah, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is recruiting for a Project Management Engineer in the Mahwah NJ area. This is an exciting opportunity in the medical device manufacturing industry. This is starting off as a 12-month contract opportunity and we are looking for someone for the long-term. This role you will be overseeing the logistics, technical...

  • Technical Specialist

    3 weeks ago

    Mahwah, United States Actalent Full time

    Description: This position supports efforts to maintain and improve customer satisfaction, owner retention and brand loyalty/ reputation. Gather all supporting information to evaluate claims and investigate events, as required. Establish chronology of customer events. Evaluate vehicle service history against consumer protection statutes (e.g. California...

  • Manager, R&D Engineering

    4 weeks ago

    Mahwah, United States Stryker Full time

    Stryker is seeking to hire a Manager, R&D Engineering with a focus in product development to support Stryker’s Joint Replacement division. This role will support new product development. This role is hybrid, located in Mahwah, NJ. Stryker | Joint Replacement Who we want: Talent Developers. Growth-oriented managers who recruit and hire top-performing talent...

  • Electrical Engineer

    4 weeks ago

    Mahwah, United States HYTORC Full time

    Founded in 1968, HYTORC pioneered the first powered torque tool system and continues to be the premier provider of bolting solutions through constant investment and innovation; culminating in today’s series of smart bolting systems that communicate with in-house developed apps for system control, data exchange, and software updates. We are looking for...