Implementation Manager

1 month ago

Lakeland, United States WELLDYNE Full time
Job DescriptionJob Description

Summary

The Implementation Manager is responsible for oversight of WellDyne’s client implementations, change management related to such services, and coordination of internal operational functions. Services include a variety of prescription benefit management programs as well as mail order and specialty pharmacy services. The Implementation Project Manager position is an internal assignment designed to work in conjunction with assigned Client Services staff. The position may require travel from time to time. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of PBM processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience with WellDyne.

Essential Duties and Responsibilities

  • Expert in project management with consideration of WellDyne’s operational processes and procedures to facilitate successful implementation of WellDyne’s services
  • Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
  • Oversees implementations including accuracy of information to both the plan sponsor and to members
  • Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed
  • Facilitate/leadership role for implementation of SOPs, internal quality assurance and efficiency to create an incredible service experience
  • Produces objective reporting to the WellDyne leadership team, regarding critical path items, opportunities, and overall customer standing
  • Can apply communication principles and appropriate positioning of information to deliver to various client types
  • Able to provide analysis of workflows and efficiency with other department teams
  • Participates and understands ongoing PBM market trends, product knowledge including national and PBM trends/benchmarks, pharmacology, company product offerings, PBM pricing, PBM capabilities and limitations
  • Must be an expert in software systems used by the PBM as well as product offerings and services
  • Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations

Education and Experience

  • This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management.
  • PBM experience and/or project management work history.
  • Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of PBM, pharmacology, company-specific product offerings, pricing components, and company capabilities and limitations.
Knowledge, Skills, and Abilities
  • Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
  • Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
  • Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
  • Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
  • Excellent written communication and documentation skills
  • Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
  • Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
  • Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery
  • Ability to analyze, interpret and organize information in a clear and concise manner
  • Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial
  • Ability to adapt and be flexible in a variety of situations
  • Ability to multitask and possess excellent time management skills
  • Must be able to work independently as well as support, contribute to, and lead teams
  • Other duties as assigned

WellDyne Can Offer You

  • Medical, Dental and Vision Benefits
  • Medical Savings Account Options with Company match
  • 401K after 90 days of employment
  • Employee Assistance Program
  • Life and Supplemental insurance
  • Educational Reimbursement
  • Paid Time Off
  • Career Pathing

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. Some travel may be required.

EOE M/F/D/V

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