Field Engineer, Service Delivery

2 months ago

Hollywood, United States Neuron Full time
Job DescriptionJob DescriptionSalary: 60000

JOB DESCRIPTION

 

Job Title: Field Engineers for Service Delivery

Group: Service Delivery

Location:  Miramar, Florida, USA

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Company Overview:

 

Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more. 


Why Neuron?

 

  • Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
  • Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
  • Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
  • As an early-stage company, all Neuron employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
  • Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

 

About the Role

 

  • Neuron is seeking a Field Engineer with a background in networking and server installation and management. As a Field Engineer, you will work closely with our team of system engineering and service delivery to ensure systems are deployed according to requirements.
  • You must have a solid understanding of networking, including switching, routing, subnetting, and transport layer protocols. Familiarity with the networking aspect of AWS cloud services is desirable for this role, as you will be expected to support VPC networking and site-to-site VPNs.
  • This role demands hands-on expertise with hypervisors such as ESXi, KVM, and Proxmox, as well as a thorough understanding of computer hardware, and operating systems. Experience with Linux, and scripting in Bash and Python is also highly desirable. Additionally, you will be expected to follow, update, and create technical documentation to ensure clarity and accuracy in all systems processes and protocols.
  • You will also need the ability to travel to customer sites and Neuron's Points of Presence (PoPs) as needed. Because occasional travel is a requirement, you must maintain an active passport, driver’s license, reliable vehicle, and car insuranceYour work will have a significant impact on the performance and security of our systems, contributing to the success of our next-generation products. We need a dedicated, organized, and efficient professional who thrives in a fast-paced environment.
  • If you are passionate about networking and have a strong technical background, we invite you to join our innovative team where you will have the opportunity to make a major impact on our product and system quality



What You'll Need

 

  • Associates' degree in Electrical Engineering, Telecommunications, Computer Science, or a related experience.
  • Minimum of 2 years of experience supporting various hardware, software, and operating system platforms
  • Proficiency in networking technologies across all OSI layers.
  • Proficiency in computer system components and operating systems
  • Familiar with automate workflows like Bash and Python scripts
  • Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
  • Project management experience and the ability to handle multiple tasks simultaneously
  • Ability to lift up to 50 lbs.
  • Certification as IT Professional will be an advantage (e.g. CCNA/CCNP, Linux+, RHCE, AWS)



What We'll Offer

 

  • Connectivity and content engineering and business knowledge
  • Opportunity to work in cross-functional teams
  • 401(k) with 100% match up to 4.0% after one year of service
  • Competitive health benefits that start on day one
  • Generous paid time off policy
  • Enterprise Product end-to-end experience with direct customer feedback
  • Performance related bonus


Interested in learning more?

  • Check out our website at www.getneuron.com.


Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company.  In case of doubt, please contact us directly at katy@getneuron.com

 

Neuron is an Equal Opportunity Employer. Employment opportunities at Neuron are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law. 

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