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Oracle CRM Developer

1 month ago

Melville, United States VRK IT Vision Inc Full time
Job DescriptionJob Description

Job Description:

ROLE DESCRIPTION

Engineers are developing professionals, acquiring the skills and experience necessary to become fully proficient in the field of product or process development. Receives general instruction from manager on expected work outcomes and exercises good judgment in day-to-day matters. Typically reports to a Manager or Senior Manager, but may report to a senior professional individual contributor when business needs dictate.

MINIMUM REQUIREMENTS

Bachelor's degree in an engineering discipline required, plus 5-8 years of related experience, or a Master's degree in the field.

A note on degree requirements for this title: the term "engineering discipline" refers primarily to a degree in Mechanical, Software, or Electrical Engineering, with additional consideration given to candidates who have degrees in Mathematics, Applied Mathematics, Applied Physics, Biology or Chemistry if they have attended recognized engineering schools or otherwise demonstrate sufficient knowledge of engineering skills.

ROLE SNAPSHOT

Utilizes technical knowledge to develop and support projects.

Works with user community and Business Process Reengineering team.

Maintains updated technical skills in support of the team.

KEY RESPONSIBILITIES

- Reviews, analyzes, and modifies programming systems including encoding, testing, debugging, and documenting programs.

- Be proficient in database design and creation of stored procedures in both Oracle and SQL.

- Investigates and resolves application functionality related issues.

- Maintains current technical skills.

- Consults with internal customers on complex projects.

- Participates in code review/solution design sessions.

- Escalates issue and project progress to management.

- Handles multiple projects or assigned tasks.

CERTIFICATION(S) & LICENSE(S) (if applicable)

SQL, PL/SQL(Preferrable)

- Required Skills:

--Strong Oracle CRM experience with Java knowledge.

--Oracle Install Base, Field Service, Service Contracts: At least 2 of the 3 modules is highly desired.

--Strong PL/SQL with some Java experience

--Exposure to Cloud technology such as OIC

--Knowledge to Oracle financials and SCM is added advantage.

Comment from CSAI:

The business models implemented through the Field Service and Service Contracts modules are as follows.

[The business model]

1. Service Contracts

1.1 Maintenance Contract:

A maintenance contract includes regular maintenance and repair services for printers and multifunction devices. This ensures minimal downtime and optimal performance of the equipment.

It typically covers preventive maintenance, routine check-ups, and corrective maintenance to address any issues or breakdowns.

1.2 On-site Support:

Technicians provide on-site visits for maintenance, troubleshooting, and repairs as needed. This service ensures that any technical issues are promptly addressed, minimizing disruptions to business operations.

2. Managed Print Services

2.1 Comprehensive Print Management:

Managed Print Services offers a comprehensive approach to managing a company's print infrastructure, focusing on cost reduction and efficiency improvement. This includes monitoring print jobs, automating the supply of consumables, and generating usage reports.

The service also involves assessing the current print environment, optimizing device placement, and implementing solutions to streamline printing processes.

Pricing Models:

2.2 Cost-per-Page Model:

Companies pay based on the number of pages printed. This model provides clear visibility into printing costs and helps manage expenses more effectively.

Fixed Monthly Fee: A flat monthly fee covers all printing services, providing predictable costs and simplifying budgeting. This fee can include maintenance, consumables, and support services.

Therefore, it would be beneficial to have the following experience to effectively implement these business models.

[More experiences]

-- Experience in supporting a pay-per-use business model is a plus.
-- Experience in coordinating technician dispatch is a plus.

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