Manager, ERP

2 months ago

Durham, United States HUMACYTE GLOBAL INC Full time
Job DescriptionJob Description

This position is principally responsible for overseeing all activities as they relate to the management and support of the Great Plains Enterprise Resource Planning (ERP), interfaces and associated systems. This includes the configuration, customization, security, data integrity and on-going support for all functional areas. As a strong partner with the business, this position understands the business challenges and opportunities and align systems to support those needs. They will lead the configuration and maintenance of value-added solutions to meet the defined requirements and reporting needs of the business. Additionally, this position is responsible and accountable for troubleshooting and problem resolution, management of system resources, internal user performance, support and maintenance of all system environments, as required.

This position will collaborate with internal departments, vendor-based consultants, and service providers to coordinate and manage the design, development, implementation and on-going support of all assigned business applications.


Position Background:

The Manager ERP/Inventory Management Systems with 4-6 year of experience in ERP systems with specific experience with Great Plains. Collaboration with teammates, excellent customer service, proactive problem resolution and negotiation skills are essential.

Responsibilities include senior-level support, ERP and associated systems optimization, vendor management and staying updated with industry trends.

Major Accountabilities:

Under the direction of the Director Enterprise Application Management:

  • Provide technical leadership to develop product roadmaps; assessing the suitability of products and providing direction to service and software vendors, and/or IT to ensure technical solutions meet current and future business and department objectives.

  • Investigate feature requests, clarify user requirements and objectives, understand software functionality, and recommend appropriate solutions that meet business requirements and resolve questions related to process changes impacting applications.

  • Proactively provide expert advice to the business in best use of all Enterprise systems modules and functionality to improve business effectiveness and efficiency through appropriate change management systems.

  • Manage ERP System and associated systems upgrades, patching and refreshes.

  • Collaboratively analyze business process issues and improvement opportunities and provide effective/ efficient solution recommendations to IT management and business stakeholders.

  • Document and assist users in defining business requirements, process maps and use cases.

  • Partner with various departments regarding proposed system related projects to develop an understanding of their business processes, assess end user needs and evaluate system related change requests.

  • Ensure changes are managed under change control as a representative on Change Control Boards to ensure system remains in a state of validation compliance in line with site and corporate documentation, as well as relevant standards and regulatory regulations.

  • Manage assigned projects and ensure changes conform to the company Policies, Standard Operating Procedures (SOPs), Work Instructions (WIs) and other documentation.

  • Develop user training materials and deliver end user training as required.

  • Fulfill ad-hoc business reporting needs and assist with interpretation of data.

  • Manage third party vendors to ensure uptime and performance of hosted systems.

  • Support data exchange activities with interfaced systems.

  • Understand data migration and data integration approaches and technologies.

  • Understand master data management methods and techniques to drive data quality and data standardization.

  • Investigate problems with Enterprise system modules, diagnose root causes and resolve issues.

  • Provide ongoing system support, make decisions that best resolves product related issues and appropriately escalate issues that require IT and/or business management involvement.

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