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Service Center Manager

3 months ago

Harrison, United States ALTAQUIP Full time
Job DescriptionJob Description

The Service Center Manager will be responsible for the overall operation of our facility that specializes in the repair of outdoor power equipment that is primarily owned by our big box retail partners. The manager will be responsible for staffing the center with technicians, drivers and administrative personnel and managing that team. The manager will be expected to set expectations, provide training and guidance and meet or exceed key metrics that will lead to financial success. The career path for a successful Service Center Manager can include opportunities in the future to be considered for Area Manager Positions and beyond. The ideal candidate will possess strong leadership, verbal and written communication skills, a positive attitude, team mentality and be an assertive and driven individual

Responsibilities

  • Uphold our company cultural values of Integrity, Customer Focus, Delivering High Quality Service, Fast Paced/High Intensity Performance, and maintaining a Positive & Respectful Work Environment
  • Demonstrate Ownership Mentality at all times
  • Monitor all company processes and procedures
  • Maintain a safe and healthy environment for your team
  • Maintain compliance with all OSHA and DOT guidelines.
  • Monitor production of your techs and admins based on RPH and UPAH metrics.
  • Manage logistics program
  • Control tech, driver, and admin hours to match work available and reduce overtime
  • Daily Team Meetings with your team
  • Daily review of reports to ensure parts ordering/receiving, and unit FIFO are following proper procedures
  • Annual Customer Visits
  • Respond to all escalations in a timely manner
  • Adherence to e-mail protocol, phone etiquette, and cell phone policy
  • Daily review of timecards and candidate applicants in ADP
  • Annual Reviews for your employees
  • Other duties as assigned

Minimum Qualifications:

  • 3-6 years of management experience is preferred.
  • Excellent oral and written communication skills.
  • Bachelor’s degree preferred
  • Budget Management and oversight experience
  • Excellent computer skills with proficiency in Excel, Word, and Outlook
  • Ability to work in a fast-paced environment
  • Lean/ Six Sigma experience is preferred

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