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Customer Experience Representative

1 month ago

Alpharetta, United States Sports Warehouse, Inc. Full time
Job DescriptionJob DescriptionDescription:

$16.00 - $18.00 an hour

Hiring full time and part time

Possible weekend shift required

This position requires physically reporting to work in Alpharetta, GA.


Sports Warehouse About Us

We are a growing e-commerce company that specializes in pickleball, tennis, running, bass fishing, racquetball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible customer service. We believe in striving for excellence while finding simple solutions to get the job done.


We are looking for reliable and personable individuals, with a passion for pickleball, to help us build lasting relationships with our Pickleball Warehouse customers and support them through their purchase journey. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and ability to problem solve.


Sports Warehouse is comprised of:Pickleball WarehouseTennis WarehouseRunning WarehouseTackle WarehouseRacquetball WarehouseRiding WarehouseInline/Ice WarehouseSkate WarehouseRequirements:

The ideal candidate will

· Enjoy playing pickleball recreationally or competitively.

· Experiential knowledge of sport specific products, their purpose and benefits.

· Bring an experienced-based enthusiasm to guide new players getting started in the sport and make expert recommendations for advanced players.

· Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.

· Possess excellent verbal and written communication skills.

· Problem solve and utilize available resources to locate answers to product/order questions.

· Demonstrate a comprehensive understanding of current company policies, procedures, products and services.

· Be flexible during busy times by helping fellow co-workers and function as part of a team.

· Have the ability to multi-task and remain composed under pressure.

· Continually learn and develop skills relevant to the role.

· Bring a positive attitude and strong work ethic to the workplace.


Required Skills

· Communicate clearly and professionally

· Listen well to customers and provide service in a friendly, patient and calm manner

· Take direction well and learn in a fast-paced environment

· Focus, maintain attention to detail and balance multiple duties in a dynamic environment

· Ability to work independently and productively prioritize tasks

· Recognize the need to ask for assistance.

· Previous customer service experience desired


Benefits & Perks

Full Time Employees:

· Medical, dental and vision benefits

· Paid vacation time

· Life and short-term disability insurance

All Employees:

· Merchandise discounts with all Sports Warehouse companies

· Access to on-site fitness facility

· Paid sick time

· 401(k) and profit-sharing programs

· Opportunities for growth

· Employee appreciation events


Work Environment

· This position operates in a fast-paced open office environment. This role routinely uses standard office equipment, such as computers and telephones. The use of racquet stringing machines and related tools/supplies may also be required.


Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


· While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software to place customer orders and communicate with others to exchange information. The employee is frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building. The position may require standing for prolonged periods of time and use of hands/fingers while stringing racquets. The employee is sometimes required to stoop, bend, twist, kneel, crouch or climb.


· Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 11-20 pounds, and rarely lift and/or move items that weigh between 21-50 pounds.