Junior Operations Manager

2 weeks ago

Scottsdale, United States Elephante Scottsdale Full time $55,000
Job DescriptionJob DescriptionDescription:

Position Summary:

As the Junior Operations Manager, you will be a key member of the service team. In this role you will oversee the dining experience ensuring it is exceptional for every guest. The Junior Operations Manager will work alongside the Management team to ensure all guest and staff concerns are addressed in a professional and timely manner.


Responsibilities:

  • Adhere to all appearance standards as outlined in the Employee Handbook.
  • Greet and welcome guests, ensuring a positive and friendly first impression.
  • Handle guest inquiries, complaints and feedback in a professional manner.
  • Supervise and coordinate staff responsibilities to ensure that the restaurant is running efficiently and profitably.
  • Ensure the quality of food and beverages meets the restaurant’s standards.
  • Participate in growth opportunities and staff development.
  • Foster a positive work environment and promote teamwork.
  • Oversee the setup and breakdown of dining areas, including table settings and service stations.
  • Monitor and manage inventory levels.
  • Monitor daily sales and manage cash handling procedures.
  • Implement strategies to increase sales and profitability.
  • Ensure compliance with health and safety regulations, including proper food handling and sanitation practices.
  • Train staff on emergency procedures and safety protocols.
  • Regularly inspect the dining areas to maintain cleanliness and order.
  • Implement and enforce company policies and procedures, ensuring staff have an in-depth understanding.
  • Possess in-depth knowledge of all food and beverage menu items.
  • Ensure the reconciliation of all end-of-shift financials.
  • Ensure the completion of all opening and closing procedures.
  • Demonstrate knowledge of the company, its partners and supporting hotel environments.
  • Oversee any repairs to damaged equipment or furniture.
  • Attend and participate in any training sessions, departmental meetings, or daily pre-service meetings.
  • Work as part of a team and help and support all fellow team members.
  • Other duties as assigned by the General Manager and/or Operations Director.
Requirements:
  • Minimum 2-3 years previous hospitality experience within a high-volume setting is essential.
  • Previous experience as a Restaurant Captain or similar role is preferred.
  • Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
  • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
  • Must be organized, self-motivated, and proactive with a strong attention to detail.
  • Proficient with computers (Microsoft Products), POS and technology.

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