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Seasonal Host

2 months ago

Chicago, United States City Winery Chicago on the Riverwalk Full time
Job DescriptionJob Description

City Winery on the Chicago Riverwalk provides Chicagoans and visitors a way to engage with the city in a unique way. Guests have a truly special experience with locally and sustainably-made products.  City Winery brings what we do best in the West Loop to the Riverwalk. The menu features our top selling items from the West Loop location. In addition, wine is served through a unique tap system to showcase the company's commitment to sustainability.

 

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

 

This is an exceptional opportunity to work outdoors on the beautiful Riverwalk in Chicago. This role is a full-time, SEASONAL position anticipated to end around early December.

 

Minimum Qualifications

  • 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
  • Strong work ethic, team player, and exceptional guest service skills
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

 

Overview of Responsibilities

  • Provide positive guest experience including greeting, conversing with, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
  • Accommodate guest requests while seeking management approval when appropriate
  • Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
  • Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
  • Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
  • Maintain all reservations/seating through designated system
  • Provide guests with accurate wait time estimates during busy periods
  • Perform necessary opening/closing tasks
  • Rotate seating between different stations to ensure even workloads for waitstaff
  • Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
  • Maintain organized, clean, and safe work areas at all times
  • Attend trainings, tastings, meetings, as needed
  • Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
  • Perform all other reasonably assigned duties.
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