Senior Call Center Manager
4 weeks ago
Company Overview:
- This is a regional exterior remodeling company
What is Being Offered:
- Flexible compensation, base + bonus
- Full benefits
- PTO
What The Position is About:
- Lead and motivate a team of 45+ call center reps and a handful of team leads
- Oversee day-to-day operations, ensuring the team meets or exceeds KPI's
- Recruit, hire and train call center personnel
- Provide ongoing coaching, mentoring, and performance feedback to the team
- Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
- Develop and implement call center strategies to optimize efficiency, productivity, and sales
The Right Candidate Will Have:
- 5-10 years of call center leadership experience at a $50M+ company
- Home improvement industry experience is highly preferred, but open to similar industry experience
- Inbound and outbound experience
- Dialer experience would be a plus
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