Senior Call Center Manager

4 weeks ago


Washington, United States BRIX Recruiting Partners Full time
Job DescriptionJob Description

Company Overview:

  • This is a regional exterior remodeling company


What is Being Offered:

  • Flexible compensation, base + bonus
  • Full benefits
  • PTO


What The Position is About:

  • Lead and motivate a team of 45+ call center reps and a handful of team leads
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPI's
  • Recruit, hire and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales


The Right Candidate Will Have:

  • 5-10 years of call center leadership experience at a $50M+ company
  • Home improvement industry experience is highly preferred, but open to similar industry experience
  • Inbound and outbound experience
  • Dialer experience would be a plus


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