Call Center Representative

5 days ago

Cartersville, United States Labor Finders Full time
Job DescriptionJob DescriptionWe are seeking a dedicated Contact Center Representative to join our dynamic customer service team. You will play a crucial role in providing high-quality support and solutions to our customers, primarily through phone and email communication. This position is ideal for individuals with a passion for customer service, excellent communication skills, and the ability to handle various customer inquiries with professionalism and empathy.
Key Responsibilities
  1. Customer Interaction: Handle incoming customer calls and emails, providing timely and accurate responses to inquiries, complaints, and requests.
  2. Problem Solving: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  3. Record Keeping: Accurately log all customer interactions in our CRM system, ensuring detailed and organized records.
  4. Product Knowledge: Maintain a thorough understanding of our products/services to offer appropriate solutions and upsell when necessary.
  5. Escalation Management: Escalate complex issues to the relevant departments or senior staff as needed.
  6. Performance Standards: Meet personal/team qualitative and quantitative targets.
  7. Feedback Collection: Gather customer feedback to identify trends and areas for improvement in our products and services.
  8. Compliance and Training: Adhere to all company policies and guidelines; participate in training and development sessions to improve knowledge and performance level.
Required Skills and Qualifications
  • High school diploma or equivalent; higher education or certifications in customer service are a plus.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Empathy and a customer-centric approach to problem-solving.
  • Flexibility to work in shifts.
Preferred Skills
  • Experience in a contact center or customer service environment, particularly in [your industry, if applicable].
  • Additional languages spoken.     

​​​​​​​#JAZZ1

Powered by JazzHR

e3rWf17aFy

  • Call Center Representative

    2 months ago

    Cartersville, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...

  • Call Center Representative

    3 weeks ago

    Cartersville, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...

  • Call Center Representative

    3 weeks ago

    Cartersville, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...

  • Customer Service Representative

    1 month ago

    Cartersville, United States ServeCo Inc Full time

    **Customer Service Representative** June 9, 2021 ServeCo North America is a fast paced, growing company that provides furniture warranty services to customers and retailers across North America. ServeCo is seeking energetic and passionate individuals eager to help our clients and their customers daily by providing superior customer service and dispatching...

  • Customer Service Representative

    3 weeks ago

    Cartersville, United States ServeCo Inc Full time

    **Customer Service Representative** June 9, 2021 ServeCo North America is a fast paced, growing company that provides furniture warranty services to customers and retailers across North America. ServeCo is seeking energetic and passionate individuals eager to help our clients and their customers daily by providing superior customer service and dispatching...

  • Customer Service Representative

    3 weeks ago

    Cartersville, United States Arrow Exterminators Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeArrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.Our administrative representatives enjoy...

  • Patient Services Representative

    3 days ago

    Cartersville, United States PhyNet Dermatology LLC Full time

    SUMMARY:As a Patient Services Representative, you will be responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodations.Greets patients, registering and...

  • Surg Tech, Standby/On-call, FT

    4 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    3 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    4 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    1 day ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    3 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    3 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    3 weeks ago

    Cartersville, United States Piedmont Cartersville Medical Center Full time

    Description:Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)***30-minute response time REQUIRED***Entity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she...

  • Surg Tech, Standby/On-call, FT

    7 days ago

    Cartersville, Georgia, United States Piedmont Cartersville Medical Center Full time

    :Standby/On Call Monday-Friday 3pm-7am (FT Guaranteed)30-minute response time REQUIREDEntity: Piedmont CartersvilleJOB PURPOSE:Responsible for handling the instruments, supplies, and equipment necessary during the surgical procedure. He/she has an understanding of the procedure being performed and anticipates the needs of the surgeon. He/she has the...

  • Patient Services Representative

    2 days ago

    Cartersville, United States PhyNet Dermatology LLC Full time

    SUMMARY: As a Patient Services Representative, you will be responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodations. Greets patients, registering and...

  • Sales Representative

    4 weeks ago

    Cartersville, United States W.W. Williams Company Full time

    Job DescriptionJob DescriptionSales Representative (Construction & Industrial Off-Highway Products) Opportunity Summary: Sales Representative- Sales, Construction & Industrial (Off-Highway) Products sells W.W. Williams products through relationships with OEMs and end-users of equipment powered by our product offerings by determining customer needs and...

  • Sales Representative

    3 weeks ago

    Cartersville, United States W.W. Williams Company Full time

    Job DescriptionJob DescriptionSales Representative (Construction & Industrial Off-Highway Products) Opportunity Summary: Sales Representative- Sales, Construction & Industrial (Off-Highway) Products sells W.W. Williams products through relationships with OEMs and end-users of equipment powered by our product offerings by determining customer needs and...

  • Sales Representative

    1 week ago

    Cartersville, United States The W W Williams Company Full time

    Sales Representative (Construction & Industrial Off-Highway Products) Opportunity Summary: Sales Representative- Sales, Construction & Industrial (Off-Highway) Products sells W.W. Williams products through relationships with OEMs and end-users of equipment powered by our product offerings by determining customer needs and matching solutions for these...

  • Outside Sales Representative

    2 months ago

    Cartersville, United States 84 Lumber Full time

    The Outside Sales Representative (“OSR”) will customarily and regularly sell products and services offered by 84 Lumber to current and new clientele away from 84 Lumber stores and other locations. This position is responsible for continuing positive customer relationships and identifying new potential customers. This position is also responsible for...