Guest Service Provider

4 weeks ago


Toms River, New Jersey, United States Residence Inn Ocean City Full time
Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:Greet Guests warmly, assist with guest expectations, needs and questions
Knowledge of hotel services and local attractions
Process inbound telephone calls in a friendly and efficient manner
Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
Interact with co-workers in a friendly and helpful manner
Act as advocate for other departments (housekeeping, engineering and food & beverage)
Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
Assist with front office cleanliness, inventory supplies and manage market operations
Assist in guest shuttle needs
Skills and Abilities:Servant attitude towards others, guests and co-workers
Excellent communication
FOSSE experience is preferred
Ability to stand for extended periods of time
Willingness to help others
Willing to learn and grow in other areas of the hotel operation
Source: Hospitality Online

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