Shipping and Receiving Clerk

2 weeks ago

Dover, United States Q LLC Full time $20 - $22
Job DescriptionJob Description

Q LLC is a privately owned, New Hampshire-based leader in modern firearms innovation and manufacturing. With rapid growth and success, we are seeking to hire a highly motivated Shipping and Receiving Clerk to join our team. This is a full-time position, Monday through Friday.

Position Summary

The Shipping and Receiving Clerk is responsible for processing goods shipped and received by the company. This role involves managing the entire process of outgoing packages, ensuring they are packed correctly and shipped promptly. The Clerk also monitors the progress of shipments, ensures that incoming items are accurate and in good condition, and maintains detailed records to keep inventory figures up to date. Strong organizational skills and attention to detail are essential in this role.

Schedule:

  • Monday through Friday, full-time.

Essential Duties and Responsibilities

  • Preparing Shipments: Verify quantities, quality, and accuracy of outgoing shipments. Ensure items are packed according to best practices and customer requirements.
  • Order Processing: Process orders using the buyer's preferred shipping system (e.g., USPS, UPS, FedEx, etc.).
  • Arranging Pick-Up and Drop-Off: Coordinate with third-party shipping services such as UPS, FedEx, or contract haulers to schedule and monitor the exchange of packages.
  • Carrier Relationship Management: Maintain strong relationships with all shipping carriers to ensure smooth operations.
  • Supply Management: Order and manage shipping materials to ensure availability when needed.
  • Recording Shipments: Accurately document shipment and delivery information in company systems to maintain compliance with Federal Firearm License (FFL) regulations.
  • Data Entry: Enter a variety of data using current technology, helping to maintain inventory control.
  • Inventory Management: Participate in physical counts, resolve inventory discrepancies, and ensure accurate inventory records.
  • Receiving: Unload incoming materials and compare packing slips with purchase orders to verify shipment accuracy.
  • RMA Handling: Manage Return Merchandise Authorizations (RMA) for customers and vendors, ensuring returns are processed correctly.
  • Customer Service: Provide answers to customer inquiries regarding their orders and ensure satisfaction. Investigate issues with damaged items and arrange for replacements.

Qualifications

  • Communication Skills: Communicate clearly and politely with customers to ensure understanding and resolve any issues.
  • Multitasking: Handle multiple orders simultaneously, ensuring each is processed accurately and efficiently.
  • Attention to Detail: Ensure no detail is overlooked, preventing problems or delays in shipping or receiving items.
  • Numerical Proficiency: Handle numbers with ease, especially regarding serialized items, weights, and financial aspects.
  • Productivity: Enhance company productivity through diligent work and effective time management.
  • Data Entry Skills: Demonstrate excellent typing skills and accuracy in data entry.
  • Organizational Skills: Exhibit strong organizational abilities to manage tasks and maintain records efficiently.
  • Firearm Knowledge: Familiarity with firearms is preferred, given the nature of our products.
  • Independence: Ability to work unsupervised and take initiative in anticipating upcoming needs and shipments.
  • Proactive Planning: Ability to anticipate and prepare for future needs, such as pre-packaging accessories, pulling orders in advance, and making labels.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must be able to lift and/or move up to 40 pounds and perform tasks that require standing, walking, and handling various materials. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employment (EOE)

Q LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Background Check

A pre-employment background check is required for this position.

Application Instructions

If you are a highly motivated individual with strong organizational skills and a commitment to excellence, we invite you to apply for the Shipping and Receiving Clerk position at Q LLC. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

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