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Host/Service Support Tasting Room Utility Ambassador
2 months ago
Job Summary
This is a customer service-related job that includes working at the Maryhill Winery Tasting Room & Bistro in the kitchen and tasting room. They will perform various support duties at the tasting room & bistro as needed. Ambassadors are responsible for representing Maryhill Winery in a positive and professional manner; upholding exceptional customer service including greeting customers and creating a fun and entertaining atmosphere where customers have an extraordinary and memorable experience as they enjoy wines and bistro selections. This position is assigned support tasks working within a team in a fast-paced tasting room and bistro. Flexibility is a must in this position as the job requires switching tasks quickly.
Responsibilities not limited to but include:
- Welcome guests upon arrival into the tasting room.
- Seat guests according to the floor plan.
- Maintain a good flow of seating while also monitoring kitchen ticket times and available table capacity.
- Communicate to guests how our service works.
- Knowledge of our winery/wines and wine club and be able to communicate details to guests.
- Enter items in POS system and process to-go orders.
- Assisting with restocking weekly TR order in an organized manner as trained per inventory SOP.
- Assist in routine cleaning tasks in keeping with local health code and Company COVID-19 prevention standards to maintain the cleanliness & appearance of the Tasting Room & Bistro.
- Cleaning tasks will include washing, drying wine glasses, polishing, stocking glassware, washing dishes, dusting, mopping, and cleaning bathrooms.
- Perform carry-outs of wine to customer's vehicles.
- Stocking wine and merchandise in the Tasting Room.
- Bussing tables in dining areas.
- Other duties as assigned by the Tasting Room Manager.
- Must be a minimum of 21 years of age.
- Food Service and MAST Permit required.
- Ability to work independently in a fast-paced tasting room. Flexibility is a must in this position as the job requires switching tasks quickly.
- Repetitive reaching, grasping, bending, twisting, and lifting items up to 50 lbs. without concern.
- Ability to stand for extended periods of time. Demonstrates problem-solving ability.
- Excellent communication skills, oral and written.
- Competitive hourly rate starting at $16.28/HR DOE + tips
- Participation in tip pool (tip average an additional $7-$10 per hour)
- Employee discount
- Sick leave accrual
- Opportunities for career growth
- Employee Assistance Program