Host - Front of House Ambassador
4 weeks ago
Host Job Description
Amaro's Table is seeking a skilled and charismatic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.
Key Responsibilities:
- Maintain a warm and welcoming environment, ensuring every guest feels valued and appreciated.
- Manage reservations, waitlists, and phone lines with a smile.
- Ensure the dining room is clean, ambient, and well-presented, with attention to lighting, music, and decor.
- Walk through the dining room before service to ensure mise en place is complete.
- Greet guests warmly, making eye contact and pausing to give full attention.
- Open doors for guests, answer phones with proper etiquette, and maintain a calm demeanor at all times.
- Be knowledgeable about the menu, including daily specials, and be able to answer questions and provide recommendations.
- Take To-go orders, complete them accurately, and provide excellent customer service.
- Manage Online Orders, checking each order carefully and quoting approximate wait times.
- Learn and remember the names of return guests, tracking their information in the reservation software.
- Assess the flow of service and time tables, adjusting as needed.
- Thank guests with genuine appreciation as they leave, inviting them to return.
- Attend to the restroom facilities throughout the shift.
Requirements:
- No previous restaurant experience required.
- Exceptional grooming habits.
- Ability to work in a standing position for long periods of time.
- Clear and effective communication skills in the predominant language(s) of our guests.
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