PCCOR - Clinical Coordinator (Primary Care, C
2 weeks ago
ILLINOIS COLLEGE OF OPTOMETRY
JOB TITLE: PCCOR - Clinical Coordinator (Primary Care, Community Outreach and Referral)
STATUS: Full-Time
LEVEL: Exempt
REPORT TO: Clinical Practice Manager, Primary Care, Pediatrics and Binocular Vision
This position is responsible for managing the daily clinical operations and community outreach/referral management.
ESSENTIAL JOB FUNCTIONS
80% of time will be spent performing the following functions
- Manages daily operations of the designated service units
- Responsible for operation compliance for clinical scheduling, Insurance eligibility, billing and coding, material management of the designated service units
- Manages clinic schedule administration, reserve schedule update and adjustment
- Provides support and initial problem resolution on behalf of patients, families, attending staff, students, departments in resolving day to day operational issues
- Acts as liaison between support staff, Clinical Manager, and Service Chief
- Serves as primary resource in managing day to day clinical operation process and resolving operational issues
- Serves as Role Model for CSA’s daily operations, attendance, customer service
- Responsible for CSAs’ daily activity review to ensure integrity of the work
- Seeks feedback on services from customers and department staff, integrating ideas and suggestions
- Responsible for equipment clean up, turn off, report dysfunction to Biomedical Service
- Maintains inventory of pharmaceuticals, surgical supplies and other materials utilized within the Services
- Maintains communication with pharmaceutical and equipment representatives/companies
20% of time will be spent performing the following functions
- Acts as key moderator and liaison for IEI Community Outreach and Outreach Events
- Participates in ICO sponsored events and meets with community leaders and legislators
- Acts as key moderator and liaison for IEI Inbound referral management
- Manages referral services and communication
MARGINAL FUNCTIONS
• Other duties as assigned by the Clinical Practice Manager, Chief Operating Officer, and Service Chief
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Bachelor’s Degree
- Management experience in optometric and ophthalmologic services
- Strong Computer skills, work experience with Electronic Health Record
- Requires maturity and ability to appropriately represent the Illinois Eye Institute to other internal and external customers
- Requires a strong commitment to the development of staff and constant improvement of the department in service delivery
- Requires the ability to handle a variety of tasks with speed, attention to detail and accuracy
- Keen analytical and problem-solving ability
- Commitment to delivering a “best-in-class” customer experience
- Strong commitment to the development of staff and the constant improvement of department
- Motivated and commitment to excellence
- Demonstrated ability to work well under pressure while anticipating roadblocks and meeting deadlines in an agile environment
- Effective communication and relationship-building skills
- Attendance must be in accordance with ICO policy
- Required to work evenings and Saturdays per business needs
The Illinois College of Optometry has no contract or implied contract with its employees concerning the terms and conditions of employment. The Illinois College of Optometry and its employees each have the right to terminate the employment relationship at any time, with or without notice and no officer or employee of Illinois College of Optometry has the authority to alter or amend this expressed policy except the President, who is authorized to alter or amend this expressed policy only in writing.
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