Technical Publication Manager

1 month ago

Westborough, United States LG Energy Solution Michigan, Inc. Full time
Job DescriptionJob Description

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.  Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets.  Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades.  The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.  Our diverse and growing team enjoys competitive salaries, generous benefits, and flexible working hours.

For more information about LGES VT, please visit www.lgensol-vt.com. 

Position Overview

Technical Publications Manager

Our vision at LG Energy Solution Vertech is one of exceptional customer experience at every phase of the project lifecycle. This starts with deeply understanding our customers, our competitors, and our industry so that we can develop and deliver the most valuable products and services. Technical publications form an integral and critical component of the customer experience from the very first interaction with the sales team all the way through end of life. Our vision is to provide a world-class level of technical documentation to our customers in all phases of the project.

We are seeking a talented and experienced Technical Publications Manager to join our team. The ideal candidate will be responsible for overseeing the entire publication lifecycle of technical documents for our products and services. You will manage both internal and external resources, comprised of technical writers, editors, illustrators, and other specialists who produce manuals, guides, reports, proposals, white papers, training videos, augmented reality solutions, on-line help solutions and more. You will ensure the quality, accuracy, consistency, and compliance of technical documents with relevant standards, regulations, and best practices. You will also coordinate with internal and external stakeholders, such as engineers, product managers, customers, vendors, and media, to gather information, feedback, and requirements for technical publications.

This position will play a key role in shaping a critical component of our total product offering, enhancing our brand reputation, and increasing customer satisfaction.

Primary Responsibilities

  • Publication Management

  • Manage an internal and external team of technical publication specialists who produce technical documents, such as manuals, guides, reports, proposals, white papers, training videos, augmented reality solutions, on-line help solutions, etc.

  • Ensure the quality, accuracy, consistency, and compliance of technical documents with relevant standards, regulations, and best practices.

  • Coordinate with internal and external stakeholders, such as engineers, product managers, customers, vendors, and media, to gather information, feedback, and requirements for technical publications.

  • Establish and maintain publication processes, procedures, tools, and templates to optimize workflow and efficiency. 

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