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Digital Operations Coordinator

4 months ago

Englewood Cliffs, United States NBCUniversal Full time
Job DescriptionJob DescriptionCompany Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Digital Network Operations Center (DNOC) is NBCUniversal’s first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems.

The Digital Operations Coordinator (L1) is tasked with executing the daily monitoring of Digital NOC processes to ensure the proper distribution of all NBCUniversal/Peacock digital and linear properties. The Coordinator requires a strong working knowledge of all functions within the operation and monitors system health through a combination of “eyes on glass” and alert base monitoring.  Other responsibilities include but are not limited to IRD management, real-time platform validation, issue investigation, and device management.  Overall, a Digital Operations Coordinator (L1) is accountable for validating the set standards of reliability across the linear and digital environment, by properly monitoring all designated workflows and adhering to established performance thresholds.

This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry.

  • Partner with Engineering teams to manage terrestrial and cloud distribution architectures
  • The coordinator will be responsible for assisting the team in managing this full portfolio of hardware, troubleshooting, onboarding, and replacing this hardware as required.
  • The coordinator will play a key role in helping complete critical migrations for distribution and/or upgrading in field devices.
  • Monitor the end-to-end distribution of NBCUniversal’s digital library across a diverse portfolio of products, platforms, and partnerships
  • Validate the set standards of reliability throughout the digital environment by properly overseeing all designated workflows and adhering to established performance thresholds
  • Aid in escalation, reporting, and resolution communications across the digital footprint and larger organization
  • Execute device and platform endpoint checks to ensure LIVE/VOD availability and playability
  • Develop workflow expertise and communicate knowledge throughout the operation
  • Collaborate with Technical Operation peers on delivery assurance to internal and external clients
  • Unite with the internal Leadership team to develop technological and operational enhancements
  • Create and maintain strong working relationships with external distribution partners
  • Analyze issue trends and discrepancies 
Qualifications

Requirements

• High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience
• Minimum 1+ years industry, database, or related analytic experience is required
• Minimum 1+ years Network Operations, Digital Operation, or Media Operations facility experience 


Preferred Qualifications

• Bachelor’s degree or related media experience 
• Prior experience in an IRD support role strongly preferred
• Prior experience using JIRA and Service Now ticketing systems strongly preferred
• Prior experience using OTT devices strongly preferred (Web, iOS, tvOS, Android, Fire TV, Android TV, Roku, Xbox, PlayStation)
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
• Excellent written and verbal communication skills
• Technical experience with linear video systems, video encoding and video distribution workflows
• Knowledge of digital products and distribution system processes
• Strong attention to detail and ability to work in a fast-paced environment
• A track record of meeting or exceeding performance expectations


Additional Job Requirements
• Must be willing to work in Englewood Cliffs, NJ – Hybrid Minimum 3 days a week in office
• Must be willing to work on any shift including, overnights, swing, or weekend and work overtime with short notice
• Must have unrestricted work authorization to work in the US

 

 



Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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