Supervisor, Documentation

3 weeks ago


Mount Pleasant, United States OOCL USA Inc Full time
Job DescriptionJob Description

Supervisor, Documentation – Ocean Shipping

Located in Charleston, South Carolina area

On-site role Mon-Fri (w/1 hour lunch)

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Within our organization, OOCL Documentation department produces the bill of lading based on the booking and cargo information provided by the customer. This team is also responsible to coordinate the preparation of Export and Import manifest with customers and other functional departments to ensure the containerized cargo meets customs requirements at origin and at destination. By joining the Documentation team, you will have the opportunity to develop your knowledge of the various aspects of the shipment process.

OOCL Benefits (What we offer to you):

All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:

  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan AND Pension Plan
  • Paid Vacation/PTO
  • Separate Paid Sick Time Off
  • Major Holidays Paid
  • Paid Personal Days in Addition to PTO
  • Tuition Assistance after 12 months
  • Employee Assistance Program
  • Referral bonus

Job Responsibilities:

  • Monitor workload distribution & activities of staff. Provide support and coverage when staff is out of the office. Deliver training for staff. Monitor and review staff performance and assist with their professional development.
  • Monitor reconciliation of advanced manifest shipments as well as Incomplete manifest to ensure timely submission to customs authorities.
  • Review service failures and assist with prompt service recovery. Manage all Bill of Lading related exceptions including At Risk customers, payment related to late amendments, clarifying Booking Creation Requirements (BCR) and queries.
  • Complete adhoc customer reports as well as miscellaneous assignments.

Preferred Skills:

  • Familiarity with Letters of Credit
  • Understanding OOCL Documentation guidelines
  • Attention to detail

Qualifications:

  • Ability to work in a fast pace environment, Flexible working hours and holiday coverage to cater different time zones and holidays required
  • Knowledge of Tariff rules and Customs process
  • Experience in leading a team

Be part of a team

  • Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
  • Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.


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