Service Desk yst

4 weeks ago


Fairfax, United States Tri-Force Consulting Services, Inc. Full time
Title: Service Desk Analyst
Duration: 5 Years
Location: Fairfax VA

Note: Remote Role

Job Description:
  • Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
  • Shall have experience providing level 1 phone support customer service experience problem solving experience and advanced desktop support knowledge and skills.
  • Minimum five years experience in the field.

Functional Responsibilities:
  • Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment.
  • Strong communication and problem solving skills required.
  • Performs full lifecycle of Incident management activities in context of a professional service desk.

"If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit."

About Us:

TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cog nos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment. Strong communication and problem solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk.
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