Service Desk Analyst III

2 weeks ago


Fairfax, United States Lorven Technologies Full time
Role: Service Desk Analyst III (5+ years exp.)

Location: Fairfax County, VA- Onsite

Job Description:
  1. Minimum/General Experience: Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration. Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Minimum five years' experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows-based desktop environment. Strong communication and problem-solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.

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