Intensive Crisis Stabilization Coordinator

2 months ago

Southfield, United States New Oakland Family Centers Full time
Job DescriptionJob Description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers, a comprehensive behavioral health and substance abuse provider for consumers across Michigan, in both outpatient and partial hospitalization settings.

Schedule: Full time; Five, 8.5-hours shifts each week, as determined by Crisis Services Director; shifts include morning, swing, and midnight, working in a 24/7 program. Available shifts include: 6am-2:30pm and 2:30pm-11pm
Reports To: President / Crisis Services Director / Crisis Services Supervisor
Compensation: Hourly Employee, $19-$23/hour. Commensurate with experience.

Position Summary: The ICS Coordinator position is a full-time position that provides coordinating support to all ICS Services. In addition, this position may support clerical, record keeping, dispatch, and/or other miscellaneous duties in support of consumer care. The position will require working closely with clinical and administrative staff and consumers to ensure efficient service delivery.

Desired Skills:
• Ability to multi-task—use of time management and project management skills
• Ability to maintain a broad view of organizational goals.
• Strong written and verbal communication.
• Strong attention to detail.
• Ability to reason and problem solve.

Essential Duties/Functions:

  • Facilitation of beds for inpatient admissions.
  • Managing admissions packets through E-Fax system.
  • Provide coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
  • Possess a customer-service forward attitude and perform duties in a polite and professional manner.
  • Coordinate with outpatient providers to schedule OP services and provide resources.
  • Complete and oversee data entry into tri-county dispatch system.
  • Coordination of tri-county community dispatch screenings.
  • Contact county ACCESS departments to assist families in coordinating CMH outpatient services
  • Complete NOMS intake and discharges for YFCC.
  • Follow up with ICS PHP referrals with sites and families on approvals or denials.
  • Document EMR system/calendar as required.
  • Attend trainings and meetings as needed.
  • Assist with other clerical tasks as needed.
  • Carry out other duties as assigned by supervisor/site director.

Qualifications: Bachelor/ Pre-bachelor’s degree in social work, professional counseling, psychology, or a related field is preferred. High School diploma with at least 1-2 years of mental health experience with 1-2 years of clerical or scheduling experience may be considered. Must be able to work well with all populations including children, adolescents, and adults.

Working Conditions: Staff is to always dress professionally per Employee Handbook. Staff will need to be prepared to be actively involved with consumers.

Relations with Others:
• External: High degree of contact with consumers and families both in person and on the telephone.
• Internal: High degree of contact with other clerical and professional staff of the clinic.

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