Support Engineer II

4 weeks ago


Garden City, United States Opti9 Technologies Full time
Job DescriptionJob Description

Is this you? Are you an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you  

Who are we? So glad you asked Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. We are a Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backups and replication, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.  

What would you do? The Support Engineer oversees our client’s complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam). 

As a part of our Technical Support Team, the Support Engineer is responsible for carrying out monitoring and servicing client operations, including but not limited to – troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done  

Our Support Engineer must have the ability to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well both independently and within a team. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, has great communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows  

What are the details?  

  • Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients  

  • Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support  

  • Improve and streamline the monitoring and incident response processes and procedures 

  • Diagnose and resolve reported client incidents, tasks, questions, or problems  

  • Participate in the deployment of virtualization environments in support of the designed solutions  

  • Develop automation to improve current and future processes  

  • Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients  

  • Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure  

  • Develop expertise to train staff on new technologies; internal and client facing  

Requirements:  

  • 1-2 years of Veeam experience required. 
  • 1-2 years experience operating, maintaining and/or deploying virtual environments.  
  • Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Zerto 
  • Ability to solve problems in stressful situations. 
  • Self-starter and independent.
  • Strong attention to detail.
  • Professional verbal and written communication skills.
  • Ability to explain technical concepts to inexperienced or non-technical users, through verbal communication as well as written documentation.  
  • Strong time management and prioritization skills.  
  • Basic System Administration of Linux and Windows Servers.  
  • Basic understanding of computer networking.
  • Ability to work with limited oversight  

What do you get from us?  

  • Unlimited PTO  

  • Medical/Dental/Vision Insurance  

  • Health Savings Account and Flexible Spending Accounts 

  • 401(k) with company match  

  • Casual atmosphere  

  • Recognition Programs  

  • Group Volunteer Opportunities   

  • Healthy Rewards Program  

  • A great place to spend most of your time  

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.

Powered by JazzHR

wDTKxkWD2I


  • Support Engineer II

    2 weeks ago


    Garden City, United States Opti9 Technologies Full time

    Is this you? Are you an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way...


  • Garden City, United States Collins Engineers Full time

    Job Details Job Location : Boise, ID Salary Range : Undisclosed Description Collins is seeking a highly motivated and experienced Structural Project Engineer to play a key role on our team in Boise, Idaho. The ideal candidate will have experience in structural design and structural inspection and an interest in bridge engineering who can bring creative...

  • Office Assistant II

    2 weeks ago


    Garden City, United States Garden City Public Schools Full time

    The Office Assistant II provides administrative support to school site; establishing and maintaining records; compiling and distributing materials and reports; and responding to inquiries from a variety of internal and external sources. This job reports to the Principal. Criminal Justice Fingerprint/Background Clearance Kansas Certification of Health


  • Garden City, United States Opti9 Technologies Full time

    Job DescriptionJob DescriptionIs this you? Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration? If you want to do amazing work, oversee our client's managed...


  • Garden City, United States Garden City Public Schools Full time

    The Office Assistant II provides administrative support department; establishing and maintaining records; budget documentation; compiling and distributing materials and reports; and responding to inquiries from a variety of internal and external sources. This job reports to the Director of Technology Criminal Justice Fingerprint/Background Clearance Kansas...


  • Garden City, United States Mainstream Nonprofit Solutions Full time

    Job Type Full-time Description ****Average hourly rate is $24.63 (including wage, incentives, bonuses, overtime, shift differential, etc.)********This position has remote capabilities for anywhere in Garden City****Do you like working with children and families? Mainstream Nonprofit Solutions Inc has the job for you! We are looking for full-time Intake and...


  • Garden City, United States Mainstream Nonprofit Solutions Full time

    Job Type Full-time Description ****Average hourly rate is $24.63 (including wage, incentives, bonuses, overtime, shift differential, etc.)********This position has remote capabilities for anywhere in Garden City****Do you like working with children and families? Mainstream Nonprofit Solutions Inc has the job for you! We are looking for full-time Intake and...

  • Design Engineer II

    4 weeks ago


    Kansas City, Missouri, United States The Spencer Group, Inc. Full time

    The Purpose of the Design Engineer II is to design custom outdoor structures by preparing construction drawing sets & provide technical support to manufacturing and construction. The position will directly support the mission and values of the client.Essential FunctionsPartner with sales team to create conceptual designs for bids.Review sales orders,...


  • Winter Garden, United States Orlando Health Full time

    Position Summary Participates as a member of the perioperative nursing team and is able to perform duties of PSA I. Responsibilities Essential Functions Understands the sterile technique required to establish a sterile field. Demonstrates the skills of surgical scrubbing, gowning and gloving and working within a sterile field. Under the supervision of a...


  • Kansas City, United States P and C Recruiting Full time

    Job Description Company is seeking an Electrical Engineer II to plan, maintain, and coordinate electrical maintenance, upgrades, new installs and day-to-day jobs. This position provides electrical engineering support to minimize downtime, increase profitability, and maintain compliance with government and environmental safety standards. This position is...


  • Kansas City, United States P and C Recruiting Full time

    Job Description Company is seeking an Electrical Engineer II to plan, maintain, and coordinate electrical maintenance, upgrades, new installs and day-to-day jobs. This position provides electrical engineering support to minimize downtime, increase profitability, and maintain compliance with government and environmental safety standards. This position is...

  • Well Tech Analyst II

    3 weeks ago


    Garden City, United States Apache Corporation Full time

    Specific Responsibilities The Well Tech Analyst II, for Apache Corporation will be a member of Apache’s Onshore Production Operations team at the company’s Garden City, TX office reporting to the Production Foreman. This role will be primarily responsible for the following:•    Manage and maintain the 100+ SAM POC’s within the Region.•  ...


  • Arizona City, United States Chartis Federal Full time

    We are hiring a cleared Program Support Specialist II to support a U.S. Army NEC in Ft. Huachuca, Az. The Program Support Specialist II will be instrumental in supporting the management team in Ft. Huachuca. This multi-faceted role includes program management and quality management support, technical writing, supply and warehouse support, and accounting...


  • Arizona City, United States Chartis Federal Full time

    We are hiring a cleared Program Support Specialist II to support a U.S. Army NEC in Ft. Huachuca, Az. The Program Support Specialist II will be instrumental in supporting the management team in Ft. Huachuca. This multi-faceted role includes program management and quality management support, technical writing, supply and warehouse support, and accounting...

  • Support Engineer

    2 weeks ago


    Universal City, United States Cardinal Integrated Technologies, Inc. Full time

    Quals-- Job Title: Application Engineer Please see attached JD. Universal Parks & Resorts Job DescriptionDate: May 2023 Department: Parks Technology Job Title: pplication Engineer Reports to: Manager Ticketing Systems - Phil Ho Summary The Application Engineer's role is to define, develop, test, analyze, and maintain software applications in support of the...


  • Salt Lake City, United States Edwards Lifesciences Gruppe Full time

    We have made changes to enhance your experience. If you have applied for a job previously, you will need to create a new account. Thank you for your patience. Engineer II, Manufacturing page is loaded Engineer II, Manufacturing Apply locations USA - Utah – Salt Lake City time type Full time posted on Posted 2 Days Ago job requisition id Req-32752 Make a...

  • Developer II

    7 days ago


    Jersey City, United States Quality Planning Full time

    Insurance Services Office, Inc. seeks Developer II in Jersey City, NJ.Duties:Develop applications to support business objectives. Demonstrate independence in software development lifecycle phases from concept and design to testing. Work on new and existing applications along with enhancements to websites, web applications, and infrastructure. Performs...


  • Jersey City, New Jersey, United States BAE Systems Full time

    Job Description Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite in Hudson NH and remotely.See what you're missing. Our employees work on the world's most advanced electronics – from detecting threats for F-35 pilots to...

  • IT Help Desk Support

    3 weeks ago


    Ellicott City, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage...


  • Jersey City, New Jersey, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...