Operations Team Member

4 months ago

Naples, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

OPERATIONS TEAM MEMBER - Paradise Coast Sports Complex

Sports Facilities Management, LLC

LOCATION: Naples, FL

DEPARTMENT: OPERATIONS

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Paradise Coast Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Ensure correct equipment is available for games, and proper set up of all play areas
  • Ensure games start on time and are scored accurately
  • Monitor all game play areas including turf and courts
  • Maintain and control trash in all areas of the park and buildings
  • Monitor, maintain and service restrooms in all areas of the parks and buildings
  • Consistently communicate issues and relevant updates to your supervisor and applicable SMPA Team members
  • Assist with the coordination of all venue programming and applicable events
  • Assist other departments as needed
  • Greet guests and provide answers and directions as needed
  • Provide courteous and friendly service to all guests and staff
  • Be knowledgeable about prices, leagues, and events
  • Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
  • Know and enforce the facility's policies, procedures, and rules
  • Take one shift-lead responsibilities that are earned/awarded based on merit & experience
  • All other duties as assigned

THE IDEAL CANDIDATE HAS:

  • 2-4 years of experience in the Sports/Recreation field
  • Strong eye for detail and safety compliance
  • Experience operating an electric scoreboard
  • Experience in coaching or mentoring athletes or children
  • Proven success in being a quality team member
  • Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events
  • Experience and success in customer service, leadership, and organization
  • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

  • Can work with a wide variety of age groups
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
  • Must work well with others
  • Commitment to the safety and wellbeing of others
  • Have sports experience or a strong interest to learn

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 40 pounds waist high
  • May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
  • Facility has intermittent noise
  • Will be required to operate a computer
  • Must be able to walk intermittently
  • Must be able to safely operate a Utility Vehicle


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