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Contact Center Representative-Health Line
4 months ago
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
SUMMARY
Coordinate timely access and linkage to IHS sites per HealthLine Operations policies and procedures. Oversee all aspects of health service resolution; responding timely to questions and/or directing callers to appropriate parties. Expected to be on call at least 2 weeks out of the month using an after hour cell. Provide excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service for youth in care, caregivers, providers, community members and others, including, but not limited to:
- Providing information regarding HealthWorks procedures and services.
- Providing referrals to HealthWorks enrolled medical providers and specialists.
- Ensuring the prompt notification of youth in care and caregivers of dis-enrolled physicians.
- Recording information regarding the number, nature, and outcome of calls to the HealthLine.
- Answer all after hour calls and document all necessary information when on-call
- Assisting caregivers, clients and caseworkers to schedule appointments.
- Assist with following up on CHEs and requesting medical records.
- Ensure that 98% of youth in care are assigned a primary care physician.
- Perform other duties as assigned.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree or High School diploma with equivalent work experience and at least two years of demonstrated experience providing excellent customer service.
Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
