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Lead Technical Program Manager

1 month ago


Missouri Township, United States Argyllinfotech Full time
Job DescriptionJob Description

RESPONSIBILITIES

Owns the working backwards document and vision for feature releases

Identifies gaps and charters new platform capabilities as required

Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

Compares features for competitive review to inform prioritization within a platform product release

Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

Participates with the business in customer research to inform platform product feature needs

Contributes near-term input (quarterly) for the platform product portfolio and roadmap

Makes trade-off decisions on platform product features

Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests

Exhibits expertise within platform feature area and coordinates with interdependent teams

Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

Has visibility into the design of the user experience

Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

Continuously monitors feature development at the feature level

Reviews product demo with the development team against acceptance criteria for the feature set

Prepares launches and monitors platform performances, adoption, and operational health for feature sets

Stays aligned with GTM plans for the feature set

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

Independently identifies and researches anomalous performance; escalates findings to senior management

Coordinates internal forums to collect and identify feature-level development opportunities

Owns and manages product documentation; enables self-service support and/or works to reduce overhead

Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

Establishes a network within the organization; begins to build internal and external networks

Mentoring team members

Assists with candidate selection and onboarding

JOB SPECIFIC EXPERIENCES

Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

Understands and can explain the business context and the associated customer use cases

Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog

Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

Recognize discordant views and take part in constructive dialog to resolve them

Verbal and written communication is clear and concise

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality