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Solution Analyst
5 months ago
About LSPedia
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.
Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart, Rite Aid, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.
About the Role:
The Solution Analyst role is a key position that requires a combination of strong technical and people skills, while ensuring the implementation and ongoing support of our software solutions goes smoothly. You will work with our internal Customer Success Operations team and our clients, providing technical guidance during implementation and ongoing support for our clients.
Responsibilities:
- Work with a Customer Success Manager / IT Project Manager to define and execute software implementation projects
- Provide technical support, training, and guidance to our customers during software onboarding
- Analyze customer workflows and systems, and optimize our solutions to fit their needs
- Identify scope changes, manage risks, and customer expectations
- Execute project tasks as assigned by the Project Manage
- Liaise with customers on behalf of the Customer Success Manager when necessary
- Stay up-to-date on industry trends and new technologies, and be able to effectively communicate the value of our solutions to customers
Basic Qualifications:
- 1 – 4 years experience
- Bachelor's Degree
- Ability to learn quickly
- API experience is very helpful
- Experience within the Supply Chain and/or pharmaceutical industry preferred but not required
