Final Auditor

4 weeks ago

Indianapolis, United States Vitu Full time
Job DescriptionJob DescriptionVitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, Oregon, Pennsylvania, Texas and Virginia.

Position Overview:
The Final Auditor is responsible for providing document handling support and verifying received paperwork according to established DMV policies and internal operation procedures. Our Final Auditor team is expected to give excellent customer service, while adhering to Vitu policies and workflow to ensure efficiency and compliance with state titling and registration requirements. The candidate best suited for this role possesses excellent oral and written communication, and strong attention to detail.

Responsibilities:
The Final Auditor job responsibilities are exclusive but not limited to the following tasks listed below:
  • Adhere to all Interstate Standard Operating Procedures to support audit efficiency and strategic vision of Vitu  Assist National Registration team to review title work within the timeline set within the Vitu service-level agreement
  • Audit title work against DMV policies, providing notice to customers and to state agencies as set forth by company procedures
  • Provide customer support to clients by offering feedback and resolutions while utilizing the Vitu communication platform
  • Work closely with Vitu Office Manager to review Final Auditor key-performance indicators
  • Identify areas of process improvement to ensure customer satisfaction

Required Experience
  • Dealership or DMV experience (preferred)
  • Microsoft Word, Excel, Outlook, Google Suites or equivalent  Excellent computer skills (Mac or PC)
  • Strong Professional written and verbal skills
  • Ability to work independently as well as on a team
  • Attention to detail
  • Time management and multitasking ability

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