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Experienced DME Medicare Patient Care Coordinator
3 months ago
Experience with Medicare in a Durable Medical Equipment (DME) setting is required for this role. We offer an hourly rate of $18-20, plus a quarterly bonus. Submit your application, and we'll provide more details during the next steps.
JOB DESCRIPTION
Summary/Objective
This position required Medicare DME experience. The position entails communicating with Patients, Account Managers, Referral Sources (Doctor’s office, Case Managers, Nurses, etc.) with a high level of customer service.
Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies.
Strong background in Medicare, Medicaid and Private Insurance documentation requirements.
An in-depth knowledge regarding compliance standards.
Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.
Essential Functions
Job Duties
• Contacts patients to introduce themselves and the company and assures that the customer understands the process involved in processing their initial order for Medical Supplies.
• Advises patient that they are their Patient Care Coordinator and will be acting on their behalf to assure the smooth processing of their order.
• Facilitates communication between the patient, third party payers, distributors, Doctors, Nurses, Case Managers, Account Managers and others as required to meet the patient’s needs and expectations.
• Assures that patients paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with the responsible parties.
• Enters and maintains accurate and up to date information in Brightree.
• Responds to patient inquiries, requests, and complaints in a timely manner working with other staff members.
• Explains insurance requirements needed to qualify for specific products.
Required skills
- Medicare DME experience required
- Bilingual in Spanish and English (preferred not required).
- Experience recognizing the needs and concerns of individuals.
- Effectively communicate orally and in writing.
- Ability to follow verbal and written instruction.
- Professional telephone & email etiquette.
- Able to work in fast-paced, self-directed environment.
- Detail oriented with excellent time management skills.
- Decision-making, problem resolution and creative thinking skills.
- Responds well to multitasking while providing exceptional customer service, support and response.
Competencies
1. Recognizes the needs and concerns of individuals
2. Effectively communicate orally and in writing
3. Ability to follow verbal and written instruction
4. Self-directed and motivated
5. Professional telephone & email etiquette
6. Works with team to effectively problem solve
7. Provides superior customer service to accounts, responding promptly to customer and patient needs
8. Maintains confidentiality & follows HIPAA practices
9. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Supervisory Responsibility
None
Work Environment
In-Office
Physical Demands
Able to lift and carry up to 20lbs
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
None
Preferred Education and Experience
- Highschool Diploma
- Bilingual is preferred but not required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.