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System administrator
3 months ago
Work schedule: M-F, 8am 5pm (40h per week)
Job Description: We are seeking a skilled System Administrator to join our team. The ideal candidate will assist with project implementation, including site visits and troubleshooting, and will play a key role in developing our Managed Service Provider (MSP) services.
Key Responsibilities:
Assist with project implementation and ensure project timelines and deadlines are met.
Perform site visits across Texas for project implementation and troubleshooting.
Provide technical support to end users on-site and remotely at Layer2 (in OSI model) and above.
Install and maintain network, VoIP, and IT systems.
Install hardware such as network switches, servers, power backup systems (UPS), Voice routers, VoIP phones, and Access Points as needed.
Collaborate with Level3 engineers and the physical team for project implementation.
Maintain internal infrastructure.
Assist with project management during the Implementation phase (scheduling, site visits).
Configure IT systems and provide end user training.
Perform other duties as assigned.
Requirements:
A valid driver's license and a reliable car for travel (mileage reimbursement provided for out-of-town travels).
Knowledge of AD, DHCP, DNS, and MS Exchange.
Strong troubleshooting skills.
Ability to work in a flexible environment
Experience in managing and configuring backup systems.
Understanding of the OSI model concept.
Ability to explain technical procedures to non-technical users.
Excellent communication skills and ability to interact with various stakeholders.
Strong organizational skills and ability to multitask.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new tasks.
Strong IT background.
Knowledge of technology processes, infrastructure, risk management, information security, server, and network technologies (layer 2 and up).
2+ years of experience supporting core Microsoft end user technologies (Windows 10, Windows 11, Microsoft Office, Microsoft365) in a help desk role.
2+ years of experience supporting Microsoft infrastructure technologies (Windows Server and related).
2+ Cisco and Fortinet Network Security Expert certifications or equivalent experience with Fortinet security products.
Preferred Qualifications:
Experience or internship in the IT industry or a related field.
Familiarity with Cisco (CCNA), Fortinet, Windows Server, and project management software.
Knowledge of ConnectWise RMM and PSA, Acronis Cloud, Windows Server 2016-2022, Cisco Meraki, Google Admin, VoIP systems, UniFi systems, CCTV systems, and Active Directory.
Ability to handle several tasks simultaneously and work under pressure.
MSP field experience is a big plus
Benefits:
Opportunities for professional development and career growth.
Supportive and friendly team environment.
Mileage and per diem reimbursement for travel across Texas.
Support with certification for needed skills
Personal medical insurance support - $100 a month
Paid time off (after 6 months)
Paid State holidays
Paid Sick leave days
